At a Glance
- Tasks: Coordinate customer delivery operations and resolve logistics issues for a global brand.
- Company: Join a leading consumer electronics brand focused on enhancing customer experience.
- Benefits: Competitive daily rate, hands-on experience, and a dynamic work environment.
- Other info: 12-month contract with opportunities for growth and learning in a fast-paced setting.
- Why this job: Be the hero behind seamless online orders and deliveries while developing your skills.
- Qualifications: Experience in customer operations or logistics with strong problem-solving abilities.
The predicted salary is between 30000 - 36000 € per year.
About the role
We are currently working with a global consumer electronics brand that is continuing to enhance its customer operations across the UK. We are looking for a Customer Operations Coordinator to support the day-to-day management of customer delivery operations, warehouse logistics escalations, and e-commerce support activities. This role will help ensure a seamless customer experience across online orders and deliveries. This is a 12-month contract role, initially at 5 days in the office in the London area. The role is at £135-145 per day.
Key responsibilities:
- Act as the main point of contact between Customer Service, warehouse teams, and logistics providers for delivery-related queries.
- Manage customer delivery issues and escalations through internal ticketing systems.
- Investigate delayed, failed, or cancelled deliveries and coordinate resolutions with logistics partners.
- Track and resolve customer order issues using internal systems and operational data.
- Manage order cancellations and ensure timely communication with customers and internal teams.
- Work cross-functionally to resolve operational issues impacting customer experience.
- Maintain accurate records of customer interactions, resolutions, and operational updates.
- Monitor and report on customer service and delivery performance metrics.
- Identify recurring issues and support continuous improvement across logistics and customer operations processes.
- Assist with maintaining and updating operational procedures and documentation.
Your background:
- Previous experience within customer operations, customer service, logistics, supply chain, or e-commerce support environments.
- Strong analytical and problem-solving skills with the ability to investigate issues across multiple systems.
- Excellent communication and stakeholder management skills with a customer-focused approach.
- Experience using ticketing systems and operational support tools.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong attention to detail and organisational skills.
- Comfortable using Microsoft Office applications including Excel, Word, and Power BI.
- Exposure to direct-to-consumer or e-commerce operations is beneficial.
- Flexibility to support occasional weekend and evening shift coverage on a rota basis.
Please apply.
Customer Operations Coordinator in London employer: The Change Partners - Global talent specialists for a connected world
Join a leading global consumer electronics brand as a Customer Operations Coordinator, where you will play a vital role in enhancing customer delivery operations in the vibrant London area. With a strong focus on employee growth and a collaborative work culture, this company offers competitive daily rates and the opportunity to work alongside dedicated professionals committed to delivering exceptional customer experiences. Embrace the chance to develop your skills in a dynamic environment that values innovation and continuous improvement.
Contact Detail:
The Change Partners - Global talent specialists for a connected world Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer operations or logistics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've tackled delivery issues or improved processes in past roles. Use specific examples to demonstrate your ability to manage multiple priorities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Operations Coordinator. Highlight your experience in customer service, logistics, and any relevant e-commerce support activities. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer operations and how your skills can contribute to a seamless customer experience. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled delivery issues or improved processes in previous roles. We’re looking for those strong analytical skills, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know Your Customer Operations
Make sure you brush up on your knowledge of customer operations and logistics. Understand the key responsibilities of the role and be ready to discuss how your previous experience aligns with managing delivery issues and working cross-functionally.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer delivery issues in the past. Think about specific situations where you used your analytical skills to resolve problems, especially using ticketing systems or operational data.
✨Communicate Like a Pro
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Be ready to demonstrate your excellent communication skills by discussing how you’ve effectively managed customer interactions and escalations before.
✨Be Ready for Fast-Paced Questions
Expect questions that assess your ability to manage multiple priorities in a busy environment. Prepare to share how you stay organised and maintain attention to detail while juggling various tasks, especially in e-commerce or logistics settings.
