At a Glance
- Tasks: Support and improve the online customer journey in a fast-paced ecommerce environment.
- Company: Join a tier-1 global consumer electronics brand with a dynamic team.
- Benefits: Competitive day rate, potential for contract extensions, and hands-on experience.
- Other info: On-site role with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in ecommerce or customer operations, strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Change Partners are working with a tier-1 global consumer electronics brand who are looking for an Ecommerce Operations Coordinator to join their D2C Operations team. This role will support the ongoing improvement of the online customer journey across the online business, helping to coordinate operational change initiatives and ensure customer service processes run smoothly across multiple teams. You’ll work closely with customer service, commercial, operations and project teams. This is a great opportunity for someone with ecommerce or customer operations experience who is highly organised, proactive, and enjoys working across different stakeholders in a fast-paced environment. This is a contract role, initially 12 months with yearly extensions, on a day rate of £149 via umbrella. This is on-site, initially 5 days a week in the office.
Key responsibilities:
- Support customer service change initiatives across the D2C eStore operation.
- Monitor customer journey and operational KPIs on a daily, weekly and monthly basis.
- Work closely with the Customer Service Change Manager to support continuous customer experience improvements.
- Coordinate with internal support teams to resolve operational or customer-impacting issues quickly.
- Support the setup and communication of promotional activity to customer service teams.
- Help manage updates and improvements across case management and chat systems.
- Use customer feedback and operational insights to improve processes and guide customer journeys.
- Assist with maintaining change documentation, procedural manuals and training materials.
- Support training coordination and communication briefs for customer service teams.
- Collaborate with cross-functional stakeholders across operations, commercial, logistics and project teams.
Your background:
- Previous experience within ecommerce operations, customer operations or customer service support.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication skills and confidence working across different teams and stakeholders.
- Comfortable working in a fast-paced, changing environment.
- Proficient in Microsoft Office 365 applications.
- Experience within customer service environments is beneficial but not essential.
- Experience working with retail, e-commerce, or consumer-focused brands is advantageous.
Please apply below with your CV if you’re interested.
Ecommerce Operations Coordinator in Guildford employer: The Change Partners - Global talent specialists for a connected world
Join a leading global consumer electronics brand that values innovation and collaboration, offering a dynamic work environment where your contributions directly enhance the online customer journey. With a strong focus on employee development, you will have access to continuous training opportunities and the chance to work alongside diverse teams in a fast-paced setting. This role not only provides competitive compensation but also fosters a culture of teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
The Change Partners - Global talent specialists for a connected world Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Coordinator in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and customer operations space. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the company’s online customer journey. Familiarise yourself with their products and any recent changes they've made. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple priorities in past roles. Whether it’s through case studies or anecdotes, demonstrating your ability to juggle tasks will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it’s a great chance to mention anything you forgot to say during the chat.
We think you need these skills to ace Ecommerce Operations Coordinator in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Ecommerce Operations Coordinator role. Highlight any relevant ecommerce or customer operations experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you’ve successfully worked with different teams in the past.
Showcase Your Communication Skills:Since this role involves working closely with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge before the interview. Understand the basics of online customer journeys and operational KPIs, as these will be key topics. Familiarise yourself with common challenges in ecommerce operations to show you’re proactive and ready to tackle issues.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you kept everything running smoothly.
✨Communicate Like a Pro
You’ll be working with various teams, so demonstrate your communication skills during the interview. Practice explaining complex ideas simply and clearly. Be ready to discuss how you’ve collaborated with different stakeholders in the past and how you resolved any conflicts that arose.
✨Be Ready for Change
This role is all about supporting change initiatives, so be prepared to talk about how you handle change in a fast-paced environment. Share specific examples of times you adapted quickly to new processes or technologies, and how you helped others through those transitions.
