At a Glance
- Tasks: Support and improve the online customer journey in a dynamic eCommerce environment.
- Company: Join a tier-1 global consumer electronics brand with a focus on innovation.
- Benefits: Competitive day rate, potential for contract extensions, and hands-on experience.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in eCommerce or customer operations, strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
The Change Partners are working with a tier-1 global consumer electronics brand who are looking for an Ecommerce Customer Operations Coordinator to join their D2C Operations team. This role will support the ongoing improvement of the online customer journey across the online business, helping to coordinate operational change initiatives and ensure customer service processes run smoothly across multiple teams. You’ll work closely with customer service, commercial, operations and project teams. This is a great opportunity for someone with ecommerce or customer operations experience who is highly organised, proactive, and enjoys working across different stakeholders in a fast-paced environment. This is a contract role, initially 12 months with yearly extensions, on a day rate of £149 via umbrella. This is on-site, initially 5 days a week in the office.
Key responsibilities:
- Support customer service change initiatives across the D2C eStore operation.
- Monitor customer journey and operational KPIs on a daily, weekly and monthly basis.
- Work closely with the Customer Service Change Manager to support continuous customer experience improvements.
- Coordinate with internal support teams to resolve operational or customer-impacting issues quickly.
- Support the setup and communication of promotional activity to customer service teams.
- Help manage updates and improvements across case management and chat systems.
- Use customer feedback and operational insights to improve processes and guide customer journeys.
- Assist with maintaining change documentation, procedural manuals and training materials.
- Support training coordination and communication briefs for customer service teams.
- Collaborate with cross-functional stakeholders across operations, commercial, logistics and project teams.
Your background:
- Previous experience within ecommerce operations, customer operations or customer service support.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication skills and confidence working across different teams and stakeholders.
- Comfortable working in a fast-paced, changing environment.
- Proficient in Microsoft Office 365 applications.
- Experience within customer service environments is beneficial but not essential.
- Experience working with retail, e-commerce, or consumer-focused brands is advantageous.
Please apply below with your CV if you’re interested.
Ecommerce Customer Operations Coordinator employer: The Change Partners - Global talent specialists for a connected world
Joining this tier-1 global consumer electronics brand as an Ecommerce Customer Operations Coordinator offers a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working closely with diverse teams to improve the online customer journey. The company promotes a supportive culture that values proactive contributions and provides unique insights into the fast-paced world of e-commerce.
Contact Detail:
The Change Partners - Global talent specialists for a connected world Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s recent projects and challenges in ecommerce. This shows you’re genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've improved customer journeys or handled operational challenges in the past. Real-life stories make you memorable and demonstrate your value.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can keep you on their radar. It’s a simple way to show your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Ecommerce Customer Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ecommerce or customer operations experience, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ecommerce Customer Operations Coordinator role. Mention specific examples of how you've improved customer journeys or coordinated change initiatives in the past.
Showcase Your Communication Skills:Since this role involves working with various teams, it’s important to demonstrate your strong communication skills. In your application, mention any experiences where you successfully collaborated with different stakeholders or resolved issues quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know the Company Inside Out
Before your interview, make sure you research the consumer electronics brand thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in ecommerce or customer operations. Prepare specific examples of how you've improved customer journeys or coordinated change initiatives in past roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, come prepared with examples that showcase your ability to manage multiple priorities. You might want to mention tools or methods you use to stay organised, especially in fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how success is measured in this role. This shows that you're proactive and genuinely interested in how you can contribute to their goals.
