At a Glance
- Tasks: Support and improve the online customer journey in a fast-paced eCommerce environment.
- Company: Join a tier-1 global consumer electronics brand with a dynamic team.
- Benefits: Competitive day rate, potential for contract extensions, and hands-on experience.
- Other info: On-site role with opportunities to grow in a vibrant, ever-changing environment.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in eCommerce or customer operations, strong organisational skills, and great communication.
The predicted salary is between 30000 - 40000 € per year.
The Change Partners are working with a tier-1 global consumer electronics brand who are looking for an Ecommerce Customer Operations Coordinator to join their D2C Operations team. This role will support the ongoing improvement of the online customer journey across the online business, helping to coordinate operational change initiatives and ensure customer service processes run smoothly across multiple teams. You’ll work closely with customer service, commercial, operations and project teams. This is a great opportunity for someone with ecommerce or customer operations experience who is highly organised, proactive, and enjoys working across different stakeholders in a fast-paced environment. This is a contract role, initially 12 months with yearly extensions, on a day rate of £149 via umbrella. This is on-site, initially 5 days a week in the office.
Key responsibilities:
- Support customer service change initiatives across the D2C eStore operation.
- Monitor customer journey and operational KPIs on a daily, weekly and monthly basis.
- Work closely with the Customer Service Change Manager to support continuous customer experience improvements.
- Coordinate with internal support teams to resolve operational or customer-impacting issues quickly.
- Support the setup and communication of promotional activity to customer service teams.
- Help manage updates and improvements across case management and chat systems.
- Use customer feedback and operational insights to improve processes and guide customer journeys.
- Assist with maintaining change documentation, procedural manuals and training materials.
- Support training coordination and communication briefs for customer service teams.
- Collaborate with cross-functional stakeholders across operations, commercial, logistics and project teams.
Your background:
- Previous experience within ecommerce operations, customer operations or customer service support.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication skills and confidence working across different teams and stakeholders.
- Comfortable working in a fast-paced, changing environment.
- Proficient in Microsoft Office 365 applications.
- Experience within customer service environments is beneficial but not essential.
- Experience working with retail, e-commerce, or consumer-focused brands is advantageous.
Customer Operations Coordinator employer: The Change Partners - Global talent specialists for a connected world
Join a leading tier-1 global consumer electronics brand as a Customer Operations Coordinator, where you will thrive in a dynamic and collaborative work culture. With a focus on employee growth and development, this role offers the chance to enhance your skills while contributing to meaningful improvements in the online customer journey. Enjoy the unique advantage of working on-site in a vibrant office environment, surrounded by passionate professionals dedicated to delivering exceptional customer experiences.
Contact Detail:
The Change Partners - Global talent specialists for a connected world Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s recent projects and challenges in ecommerce. This shows you’re genuinely interested and ready to contribute to their customer operations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities or improved processes in past roles. This will highlight your fit for the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Operations Coordinator role. Highlight your ecommerce and customer operations experience, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with customer service change initiatives and how you can contribute to improving the online customer journey.
Showcase Your Communication Skills:Since this role involves working with various teams, it’s important to demonstrate your strong communication skills. Use examples from your past experiences where you successfully collaborated with different stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know Your Customer Journey
Familiarise yourself with the online customer journey specific to the brand. Understand how different teams contribute to this process and be ready to discuss how you can enhance it. This shows your proactive approach and understanding of the role.
✨Highlight Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities effectively. Use specific instances from your past experience in ecommerce or customer operations where your organisational skills made a significant impact.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing cross-functional collaboration. Be prepared to explain how you've successfully worked with various stakeholders in previous roles, as strong communication is key for this position.
✨Show Enthusiasm for Continuous Improvement
Demonstrate your passion for enhancing customer experiences. Bring examples of how you've used customer feedback or operational insights to drive improvements in past roles. This will resonate well with the interviewers looking for someone proactive in their approach.
