At a Glance
- Tasks: Drive operational visibility and performance insights for a leading consumer electronics brand.
- Company: Join a Tier-1 global consumer electronics brand with a focus on innovation.
- Benefits: Competitive contract role with potential yearly extensions and professional growth.
- Other info: Korean-speaking candidates preferred; dynamic team environment with cross-functional collaboration.
- Why this job: Make data-driven decisions that impact real-world operations and efficiency.
- Qualifications: Experience in operational analytics and strong Excel skills required.
The predicted salary is between 50000 - 70000 € per year.
The Change Partners are working with a Tier-1 global consumer electronics brand who are looking for a Performance Insights Specialist to join their European D2C Centre of Excellence team. You’ll play a key role in driving operational visibility and performance insight across the D2C function, helping leadership teams make smarter, data-driven decisions. Working closely with PMO, Operations, and CoE domain teams, you’ll analyse operational performance data, identify trends and risks, and turn complex datasets into clear, actionable recommendations. The role is heavily focused on operational performance analytics, dashboard ownership, insight generation, and stakeholder storytelling, making it ideal for someone who enjoys combining analytical depth with commercial and operational impact. This is a contract role, initially 12 months, with yearly extensions inside IR35 via umbrella.
Key responsibilities:
- Own operational performance analytics across the D2C CoE, providing insight into delivery performance, operational risks, and improvement opportunities.
- Develop and maintain operational dashboards covering KPIs such as SLA adherence, backlog trends, workload management, and service quality.
- Analyse operational datasets from systems such as JIRA to identify trends, root causes, and performance gaps.
- Define and standardise operational metrics, reporting structures, and dashboard methodologies across markets.
- Support PMO governance and operational reviews with data-driven insight and performance reporting.
- Deliver clear recommendations to leadership teams to improve operational efficiency and delivery performance.
- Partner closely with cross-functional teams across PMO, Operations, and CoE functions to support decision-making.
- Translate complex analytics into clear narratives and presentations for senior stakeholders.
- Provide direction and context to analysts to ensure reporting outputs align with governance and business priorities.
Your background:
- A Korean-speaking candidate is preferred.
- Experience in operational analytics, PMO analytics, business intelligence, or performance insight roles.
- Strong experience analysing operational performance data such as SLA metrics, ticket volumes, delivery performance, or service operations.
- Ability to move beyond raw data analysis and generate actionable insights that highlight performance drivers, risks, and improvement opportunities.
- Advanced Excel skills with experience building dashboards and performance reporting.
- Strong analytical and problem-solving skills with the ability to conduct root cause analysis.
- Confident working with large datasets and translating findings into actionable business insight.
- Excellent stakeholder management and communication skills, with the ability to present insights to leadership teams.
Please apply below with your CV if you’re interested.
Performance Insights Specialist in City of London employer: The Change Partners - Global talent specialists for a connected world
Join a leading Tier-1 global consumer electronics brand as a Performance Insights Specialist, where you will thrive in a dynamic and innovative work culture that values data-driven decision-making. With a strong focus on employee growth and development, this role offers unique opportunities to collaborate with cross-functional teams, enhance your analytical skills, and contribute to impactful operational improvements. Located in the heart of Europe, you'll enjoy a vibrant work environment that fosters creativity and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
The Change Partners - Global talent specialists for a connected world Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Insights Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into the company's performance metrics and recent projects. Show them you’re not just another candidate; you’re someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your analytical prowess and how it led to tangible improvements. Make it relatable and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Performance Insights Specialist in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Performance Insights Specialist role. Highlight your experience in operational analytics and any relevant projects that showcase your ability to turn data into actionable insights.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve analysed performance data or created dashboards. This will help us see how you can add value to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story. Explain why you’re passionate about this role and how your background aligns with the responsibilities outlined in the job description. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Know Your Data
Before the interview, dive deep into operational performance analytics. Familiarise yourself with key metrics like SLA adherence and ticket volumes. Being able to discuss these in detail will show your analytical depth and understanding of the role.
✨Craft Your Story
Prepare to translate complex datasets into clear narratives. Think about past experiences where you turned data into actionable insights. This storytelling ability is crucial for engaging with leadership teams and showcasing your impact.
✨Showcase Your Dashboards
If you've built dashboards before, be ready to discuss them! Bring examples of your work that highlight your advanced Excel skills and how you've used them to drive operational efficiency. Visuals can make a strong impression.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by preparing questions for the interviewers. Show that you understand the importance of collaboration across PMO, Operations, and CoE functions. This will highlight your readiness to partner closely with cross-functional teams.
