At a Glance
- Tasks: Lead performance reporting and transform data into actionable insights for business growth.
- Company: Global consumer tech brand focused on digital operations and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by driving performance improvements across multiple European markets.
- Qualifications: 5+ years in project management and 3+ years in performance reporting or analytics.
The predicted salary is between 40500 - 49500 £ per year.
We are currently working with a global consumer technology brand that is continuing to invest in its digital operations and customer experience capabilities across Europe.
We are looking for a Performance Reporting Manager to lead operational reporting and performance analysis across multiple European markets. This role will focus on transforming complex operational data into actionable insights that support decision-making, performance improvement, and business growth.
This is a hybrid role (3 days in the office, 2 days WFH) based in the London area.
Key responsibilities:
- Own and evolve operational performance reporting criteria.
- Define reporting requirements, KPIs, metrics, governance standards, and calculation logic.
- Review, validate, and sign off on AI reporting outputs and insights to ensure accuracy and business relevance.
- Analyse operational performance data to identify trends, risks, and improvement opportunities.
- Conduct root-cause analysis and provide actionable recommendations to stakeholders.
- Prepare and present performance insights and executive reporting for senior leadership.
- Drive continuous improvement of reporting processes, automation, and analytics capabilities.
- Partner with operational, governance, and analytics teams to align reporting with business objectives.
Your background:
- 5+ years' experience in project/programme management.
- 3+ years’ experience in performance reporting, business intelligence, or analytics.
- Strong experience analysing operational data and producing actionable business insights.
- Understanding of KPIs, SLAs, operational performance, and governance frameworks to define effective criteria for specific business needs.
- Excellent stakeholder management and communication skills.
- Experience presenting insights and recommendations to senior stakeholders.
- Advanced Excel and PowerPoint skills, with experience using Jira and Confluence.
- Knowledge of reporting automation, AI-enabled analytics, or business intelligence tools is advantageous.
Please apply.
Business Performance Manager in City of London employer: The Change Partners - Global talent specialists for a connected world
The Change Partners offers an exceptional work environment for the Marketing & Digital Analyst role, situated in the vibrant hub of West London. With a strong emphasis on collaboration and innovation, employees benefit from a dynamic culture that fosters professional growth through continuous learning opportunities and exposure to global marketing strategies. The company’s commitment to employee well-being and a supportive team atmosphere makes it an attractive choice for those seeking a meaningful career in the fast-paced FMCG sector.
Contact Details:
The Change Partners - Global talent specialists for a connected world Recruitment Team
