At a Glance
- Tasks: Deliver exceptional food and beverage service, creating memorable dining experiences for guests.
- Company: The Chancery Rosewood, a luxury hotel redefining hospitality in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Opportunities for personal growth in a supportive and inclusive environment.
- Why this job: Join a dynamic team and make genuine connections with guests every day.
- Qualifications: Strong communication skills and a passion for outstanding service.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As a
Waiter , you will be at the heart of our dining experience — the face our guests remember, the presence that transforms a meal into a memory.
- This is more than serving food; it is about
- Relationship
Hospitality: reading the room, anticipating needs, and delivering moments of genuine connection with every interaction.
If you take pride in flawless execution, thrive in a dynamic environment, and are driven by the joy of making people feel truly looked after, we would love to hear from you.
Key Responsibilities
- Deliver food and beverage service to the highest standard, ensuring accuracy, presentation, and timing meet our guests' expectations without compromise.
- Engage warmly and knowledgeably with guests, offering thoughtful menu guidance and upselling in a way that genuinely enriches their dining experience.
- Collaborate closely with kitchen and floor teams to ensure seamless service flow, communicating clearly and proactively throughout each service.
- Anticipate guest needs throughout the meal — from dietary requirements to pacing preferences — adapting service to ensure every guest feels individually cared for.
- Maintain impeccable standards of cleanliness, mise en place, and table presentation, upholding the environment of excellence our guests expect.
- Handle guest concerns swiftly and professionally, escalating where necessary and always ensuring a positive resolution.
About You
- Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.
- Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.
- Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.
- Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.
- Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.
- Adaptability— You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.
- What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Enhanced sick pay policy
- Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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Waiter - Jacqueline employer: The Chancery Rosewood
At Rosewood, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters genuine connections. As a Sommelier at The Chancery Rosewood in Mayfair, you will not only have the opportunity to showcase your expertise in fine wines but also benefit from a commitment to employee growth and inclusivity, ensuring that every team member feels valued and empowered. Join us in redefining luxury hospitality where your passion for wine and storytelling can flourish in an inspiring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter - Jacqueline
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter - Jacqueline
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
