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- Tasks: Curate personalised wellness and retail experiences for guests at a luxury hotel.
- Company: Join the iconic Chancery Rosewood, a leader in luxury hospitality.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Be the go-to expert for wellness and retail in London's luxury scene.
- Qualifications: Experience in luxury hospitality or wellness, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Spa & Retail Concierge role at The Chancery Rosewood.
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by Sir David Chipperfield. Featuring 144 spacious suites designed by Joseph Dirand, alongside diverse dining and entertainment spaces, our hotel provides a stage for progressive ideas, voices, and expression.
As a Spa & Retail Concierge, you will be the trusted advisor and curator for our guests’ well-being and retail journeys. With a deep understanding of London’s luxury wellness scene, bespoke shopping destinations, and exclusive partnerships, you will deliver seamless, highly personalised experiences that enrich our guests’ lives. From recommending world-class fitness, spa, and holistic treatments to securing private shopping experiences and tailoring bespoke gifting, you will anticipate needs with precision and creativity.
With your innate sense of hospitality and passion for lifestyle and wellness, you will build authentic connections, ensuring every interaction reflects the elegance, artistry, and soul of The Chancery Rosewood.
Key Responsibilities
- Serve as the primary contact for wellness and retail experiences, delivering personalised recommendations and access to exclusive partners.
- Cultivate expert knowledge of London’s wellness, fitness, spa, and retail offerings to provide unique, insider guidance.
- Collaborate with the spa, guest relations, and retail partners to curate bespoke experiences that embody Rosewood’s philosophy of Relationship Hospitality.
- Maintain Forbes, LQA, and Rosewood Brand Standards, ensuring exceptional quality and detail at every guest touchpoint.
- Proactively anticipate guest needs, personal preferences, and special occasions to create memorable and meaningful experiences.
Profile
- Strong background in luxury hospitality, lifestyle, retail, or wellness.
- In-depth knowledge of London’s wellness and retail landscape.
- Natural connector with excellent interpersonal and communication skills.
- Highly organised, detail-oriented, and solutions-focused.
- Passion for curating extraordinary guest experiences with warmth and authenticity.
Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Company Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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Spa & wellness Concierge employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & wellness Concierge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality scene. Attend events, join online forums, or even hit up local wellness spots to meet potential employers and learn about hidden job opportunities.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for wellness and hospitality shine through. Share your unique experiences and how they relate to the role – it’s all about making that authentic connection.
✨Tip Number 3
Research is key! Dive deep into The Chancery Rosewood and its offerings. Knowing the ins and outs of their services will not only impress them but also help you tailor your approach to fit their brand ethos perfectly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at The Chancery Rosewood.
We think you need these skills to ace Spa & wellness Concierge
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness and lifestyle shine through. Share any personal experiences or knowledge you have about London’s luxury wellness scene to show us you’re the perfect fit for the Spa & Retail Concierge role.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the job description. Highlight your relevant experience in luxury hospitality and how it aligns with our values at The Chancery Rosewood.
Be Authentic: We love authenticity! Use your own voice in your application and let your personality come through. This is your chance to connect with us and show how you can build genuine relationships with our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Chancery Rosewood.
How to prepare for a job interview at The Chancery Rosewood
✨Know Your Stuff
Make sure you brush up on your knowledge of London’s luxury wellness and retail scene. Familiarise yourself with the latest trends, popular spots, and exclusive partnerships. This will not only impress your interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Hospitality Skills
Prepare to share examples of how you've created memorable experiences for guests in the past. Think about specific situations where you went above and beyond to meet a guest's needs. This will highlight your natural connector abilities and your commitment to relationship hospitality.
✨Be Organised and Detail-Oriented
Since the role requires a high level of organisation and attention to detail, come prepared with a few strategies or tools you use to stay organised. Discuss how you manage multiple tasks while ensuring exceptional quality at every touchpoint.
✨Embrace Authenticity
During the interview, let your personality shine through. The Chancery Rosewood values warmth and authenticity, so be yourself and connect with your interviewers. Share your passion for lifestyle and wellness, and how you can bring that energy to the team.