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At a Glance
- Tasks: Welcome guests and guide them through spa treatments and luxury retail options.
- Company: Join Rosewood Hotel Group, known for creating extraordinary luxury experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a unique wellness journey in a stunning new hotel setting.
- Qualifications: Experience in luxury hospitality or retail; passion for wellness and skincare is essential.
- Other info: Diversity and inclusion are at the heart of our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
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The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by Sir David Chipperfield. Featuring 144 spacious suites designed by Joseph Dirand, alongside diverse dining and entertainment spaces, our hotel provides a stage for progressive ideas, voices, and expression.
As a Spa & Retail Concierge, you will be the trusted advisor and curator for our guests’ well-being and retail journeys. With a deep understanding of London’s luxury wellness scene, bespoke shopping destinations, and exclusive partnerships, you will deliver seamless, highly personalised experiences that enrich our guests’ lives. From recommending world-class fitness, spa, and holistic treatments to securing private shopping experiences and tailoring bespoke gifting, you will anticipate needs with precision and creativity.
With your innate sense of hospitality and passion for lifestyle and wellness, you will build authentic connections, ensuring every interaction reflects the elegance, artistry, and soul of The Chancery Rosewood.
Key Responsibilities
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Serve as the primary contact for wellness and retail experiences, delivering personalised recommendations and access to exclusive partners.
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Cultivate expert knowledge of London’s wellness, fitness, spa, and retail offerings to provide unique, insider guidance.
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Collaborate with the spa, guest relations, and retail partners to curate bespoke experiences that embody Rosewood’s philosophy of Relationship Hospitality.
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Maintain Forbes, LQA, and Rosewood Brand Standards, ensuring exceptional quality and detail at every guest touchpoint.
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Proactively anticipate guest needs, personal preferences, and special occasions to create memorable and meaningful experiences.
Profile
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Strong background in luxury hospitality, lifestyle, retail, or wellness.
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In-depth knowledge of London’s wellness and retail landscape.
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Natural connector with excellent interpersonal and communication skills.
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Highly organised, detail-oriented, and solutions-focused.
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Passion for curating extraordinary guest experiences with warmth and authenticity.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Spa & Retail Concierge employer: The Chancery Rosewood
The Chancery Rosewood, set to open in Summer 2025, offers an exceptional work environment where luxury hospitality meets a commitment to wellness and personal growth. As part of the Rosewood Hotel Group, employees benefit from a culture that values genuine connections, diversity, and inclusion, alongside opportunities for professional development in a stunning location on Grosvenor Square. Join us to be part of a team that not only delivers memorable experiences but also fosters a supportive and enriching workplace.
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Retail Concierge
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and luxury skincare. Being knowledgeable about current products and treatments will not only impress during interviews but also show your genuine passion for the industry.
✨Tip Number 2
Network with professionals in the luxury hospitality and wellness sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Spa & Retail Concierge position.
✨Tip Number 3
Practice your guest service skills by engaging with people in various settings. Whether it's through volunteering or part-time roles, demonstrating your ability to create meaningful connections will be a huge plus.
✨Tip Number 4
Research The Chancery Rosewood and its unique offerings. Understanding their brand values and what sets them apart will help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Spa & Retail Concierge
Guest Service Excellence
Strong Communication Skills
Luxury Retail Knowledge
Spa Treatment Expertise
Personalised Customer Experience
Attention to Detail
Booking Management
Inventory Management
Proactive Problem Solving
Knowledge of Skincare and Wellness Products
Interpersonal Skills
Professional Presentation
Time Management
Sales Skills
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa & Retail Concierge. Familiarise yourself with the luxury hospitality industry and the specific services offered at The Chancery Rosewood.
Tailor Your CV: Highlight your experience in luxury hospitality, spa, wellness, or high-end retail. Emphasise any relevant skills such as guest service, communication, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for wellness and skincare. Mention how your background and skills make you a perfect fit for enhancing guests' experiences at The Chancery Rosewood.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in the luxury service industry.
How to prepare for a job interview at The Chancery Rosewood
✨Show Your Passion for Wellness
Make sure to express your genuine interest in wellness, skincare, and holistic experiences during the interview. Share personal anecdotes or experiences that highlight your passion, as this will resonate well with the interviewers at The Chancery Rosewood.
✨Demonstrate Guest Service Skills
Prepare examples of how you've provided exceptional guest service in previous roles. Highlight situations where you went above and beyond to create memorable experiences, as this aligns perfectly with the hotel's commitment to relationship hospitality.
✨Know the Brand
Research The Chancery Rosewood and the Rosewood Hotel Group thoroughly. Familiarise yourself with their values, mission, and unique offerings. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Be Detail-Oriented
Since the role involves managing bookings and maintaining an elegant retail space, be prepared to discuss how you pay attention to detail in your work. Provide examples of how you've successfully managed multiple tasks while ensuring a seamless experience for guests.
