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- Tasks: Curate personalised wellness and retail experiences for guests at a luxury hotel.
- Company: Join the prestigious Rosewood Hotel Group in an iconic London location.
- Benefits: Full-time role with opportunities for growth in a vibrant hospitality environment.
- Why this job: Be the go-to expert for luxury wellness and retail, making memorable connections.
- Qualifications: Experience in luxury hospitality or wellness, with strong communication skills.
- Other info: Embrace diversity and inclusion in a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Spa & Retail Concierge role at The Chancery Rosewood.
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by Sir David Chipperfield. Featuring 144 spacious suites designed by Joseph Dirand, alongside diverse dining and entertainment spaces, our hotel provides a stage for progressive ideas, voices, and expression.
As a Spa & Retail Concierge, you will be the trusted advisor and curator for our guests’ well-being and retail journeys. With a deep understanding of London’s luxury wellness scene, bespoke shopping destinations, and exclusive partnerships, you will deliver seamless, highly personalised experiences that enrich our guests’ lives. From recommending world-class fitness, spa, and holistic treatments to securing private shopping experiences and tailoring bespoke gifting, you will anticipate needs with precision and creativity.
With your innate sense of hospitality and passion for lifestyle and wellness, you will build authentic connections, ensuring every interaction reflects the elegance, artistry, and soul of The Chancery Rosewood.
Key Responsibilities
- Serve as the primary contact for wellness and retail experiences, delivering personalised recommendations and access to exclusive partners.
- Cultivate expert knowledge of London’s wellness, fitness, spa, and retail offerings to provide unique, insider guidance.
- Collaborate with the spa, guest relations, and retail partners to curate bespoke experiences that embody Rosewood’s philosophy of Relationship Hospitality.
- Maintain Forbes, LQA, and Rosewood Brand Standards, ensuring exceptional quality and detail at every guest touchpoint.
- Proactively anticipate guest needs, personal preferences, and special occasions to create memorable and meaningful experiences.
Profile
- Strong background in luxury hospitality, lifestyle, retail, or wellness.
- In-depth knowledge of London’s wellness and retail landscape.
- Natural connector with excellent interpersonal and communication skills.
- Highly organised, detail-oriented, and solutions-focused.
- Passion for curating extraordinary guest experiences with warmth and authenticity.
Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Company Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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Spa & Retail Concierge employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Retail Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality scene, especially those connected to wellness and retail. A friendly chat can lead to insider info or even a referral that gets your foot in the door.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, drop some insights about London’s wellness and retail hotspots. It’ll show them you’re not just passionate but also well-informed.
✨Tip Number 3
Be proactive! If you see an opportunity at The Chancery Rosewood, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by practising your storytelling skills. Share experiences where you’ve created memorable guest interactions or curated unique experiences. Authenticity and warmth are key in this industry!
We think you need these skills to ace Spa & Retail Concierge
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness and luxury shine through. We want to see how your interests align with the role of Spa & Retail Concierge, so share any relevant experiences or knowledge you have about London’s wellness scene.
Personalise Your Application: Make your application stand out by tailoring it specifically to The Chancery Rosewood. Mention why you’re excited about this particular hotel and how you can contribute to its unique atmosphere and values. We love seeing candidates who do their homework!
Highlight Your Interpersonal Skills: As a Spa & Retail Concierge, building authentic connections is key. In your written application, emphasise your communication skills and any past experiences where you’ve successfully engaged with clients or guests. We’re looking for those natural connectors!
Keep It Professional Yet Warm: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well. A well-organised application reflects the detail-oriented nature we value at StudySmarter and The Chancery Rosewood.
How to prepare for a job interview at The Chancery Rosewood
✨Know Your Luxury Landscape
Before the interview, dive deep into London’s luxury wellness and retail scene. Familiarise yourself with top spas, fitness centres, and exclusive shopping spots. This knowledge will not only impress but also show your genuine passion for the role.
✨Showcase Your Interpersonal Skills
As a Spa & Retail Concierge, building authentic connections is key. Prepare examples of how you've successfully engaged with clients in the past. Highlight your ability to listen, understand needs, and create memorable experiences.
✨Anticipate Guest Needs
Think about how you can proactively anticipate guest preferences. During the interview, discuss scenarios where you’ve gone above and beyond to meet someone's needs. This will demonstrate your solutions-focused mindset and attention to detail.
✨Embrace Relationship Hospitality
Familiarise yourself with Rosewood's philosophy of Relationship Hospitality. Be ready to discuss how you can embody this in your role. Share your thoughts on creating meaningful connections and how you would tailor experiences to enrich guests' lives.
