At a Glance
- Tasks: Lead a team to maintain luxury standards in housekeeping and ensure guest satisfaction.
- Company: The Chancery Rosewood, a reimagined luxury hotel in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Embrace a culture of diversity and inclusion while growing your career.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and attention to detail in housekeeping.
The predicted salary is between 24750 - 30250 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
Senior Housekeeping Supervisor , you will play a leading role in maintaining the exceptional standards that define The Chancery Rosewood.
Supporting the Housekeeping Manager, you will oversee the daily operation of guest room servicing and inspections, ensuring every suite and public area reflects our commitment to excellence.
Combining strong leadership with an exceptional eye for detail, you will guide and support the housekeeping team while delivering the Rosewood philosophy of Relationship Hospitality through every interaction and every impeccably presented space.
Key Responsibilities
- Conduct detailed inspections of guest rooms, corridors, and assigned areas, ensuring all spaces consistently meet Forbes, LQA, and Rosewood Brand Standards.
- Support, coach, and guide Housekeeping Associates throughout each shift, providing direction and practical assistance to ensure exceptional performance and service delivery.
- Coordinate room priorities, VIP arrivals, guest requests, and special requirements, ensuring all details are communicated effectively and actioned promptly.
- Lead by example in maintaining the highest standards of cleanliness, presentation, professionalism, and guest care across all housekeeping operations.
- Monitor room status updates, including extra departures, DND rooms, and rooms not requiring service, ensuring all follow-up actions are completed accurately and efficiently.
- Identify maintenance issues, defects, or areas requiring attention, working closely with Engineering and relevant departments to ensure timely resolution.
- Assist with onboarding and training new associates, sharing knowledge, best practices, and operational standards to support team development.
- Promote a positive, motivated, and accountable team culture, helping to drive continuous improvement within the Housekeeping department.
About You
- Connection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.
- Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it.
You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.
- Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.
- Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.
- Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.
- Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip.
- What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Enhanced sick pay policy
- Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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Senior Housekeeping Supervisor employer: The Chancery Rosewood
At Rosewood, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters genuine connections. As a Sommelier at The Chancery Rosewood in Mayfair, you will not only have the opportunity to showcase your expertise in fine wines but also benefit from a commitment to employee growth and inclusivity, ensuring that every team member feels valued and empowered. Join us in redefining luxury hospitality where your passion for wine and storytelling can flourish in an inspiring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
