At a Glance
- Tasks: Lead the hosting team to create unforgettable guest experiences and manage reservations.
- Company: The Chancery Rosewood, a luxury hotel with a focus on elegance and personalised service.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and a paid day off for your birthday.
- Other info: Join a diverse team committed to creating memorable moments and career growth.
- Why this job: Be the first point of contact, making every guest feel special and valued.
- Qualifications: Experience in luxury hospitality and exceptional communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. Including 144 spacious suites designed by Joseph Dirand, and a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression. We are now seeking a polished and guest-focused Senior Host to join our opening team. As the first point of contact for guests, you will embody the warmth, elegance, and personalised approach that defines Rosewood, ensuring every arrival feels exceptional and every departure, memorable.
Key Responsibilities
- Lead the hosting team in delivering a seamless guest arrival and seating experience.
- Manage reservations and guest profiles to maximise occupancy while maintaining flow and atmosphere.
- Welcome guests with genuine warmth, ensuring personalised service at every touchpoint.
- Build strong guest relationships, anticipating needs and creating memorable moments that encourage return visits.
- Support the management team in training, mentoring, and developing junior hosts.
- Work collaboratively with operations, culinary, and service colleagues to deliver the highest standards.
About You
- Experience in a host or guest-facing supervisory role within a luxury hospitality or high-profile restaurant setting.
- Naturally warm, confident, and engaging with exceptional communication skills.
- Organised and detail-oriented, with the ability to manage high-volume reservations and guest flow.
- Passionate about creating genuine connections and curating personalised experiences.
- A collaborative team player who thrives in a fast-paced environment.
Benefits
At The Chancery Rosewood, we believe our associates deserve to be cared for, just as they care for our guests. You will enjoy:
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits scheme
- Give Days – a paid volunteering day of leave annually
- Birthday day off – a paid day of leave for your birthday
- Developmental & social calendars
- Life insurance cover
- Enhanced sick pay policy
Diversity & Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair, and consistent recruitment process for all, ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
Senior Host employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Host
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Senior Host role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and embody the elegance that The Chancery Rosewood stands for. First impressions matter, so make sure you look the part of a polished and guest-focused host.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions by role-playing with a friend or in front of the mirror. Focus on showcasing your warm personality and exceptional communication skills, as these are key for the Senior Host position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at The Chancery Rosewood. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and enthusiasm for the role. Remember, as a Senior Host, you’ll be the first point of contact for our guests, so show us how you’d make them feel welcome.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or guest-facing roles. We’re looking for someone who can manage high-volume reservations and create memorable moments, so share specific examples that demonstrate your skills in these areas.
Be Detail-Oriented: Attention to detail is key in this role! When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to excellence, which is exactly what we value at The Chancery Rosewood.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Chancery Rosewood!
How to prepare for a job interview at The Chancery Rosewood
✨Know the Venue Inside Out
Before your interview, take some time to research The Chancery Rosewood. Familiarise yourself with its history, design, and the unique guest experience it offers. This will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your Warmth
As a Senior Host, embodying warmth and elegance is key. During the interview, demonstrate your interpersonal skills by engaging warmly with your interviewers. Use positive body language, maintain eye contact, and be genuinely enthusiastic about creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle high-pressure situations and guest interactions. Prepare examples from your past experiences where you successfully managed reservations or resolved guest issues. This will show your problem-solving skills and your commitment to exceptional service.
✨Highlight Team Collaboration
The role requires working closely with various teams. Be ready to discuss your experience in collaborating with culinary and service colleagues. Share specific instances where teamwork led to improved guest satisfaction, showcasing your ability to thrive in a fast-paced environment.