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For Companies At a Glance
- Tasks: Oversee room operations and ensure exceptional guest experiences.
- Company: Luxury hotel redefining hospitality in London.
- Benefits: Competitive pay, staff discounts, and career development opportunities.
- Why this job: Join a passionate team and shape unforgettable guest experiences.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Dynamic work environment in a stunning location.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At The Chancery Rosewood, we are redefining luxury hospitality in London. Housed in the iconic former U.S. Embassy on Grosvenor Square, redesigned by Sir David Chipperfield, our hotel features 144 suites by Joseph Dirand alongside an array of dining and entertainment spaces. We are seeking passionate individuals who will continue to bring our philosophy of Relationship Hospitality to life.
As a Guest Relations Rooms Controller, you will be at the heart of the guest journey, ensuring every arrival, stay, and departure is seamless. From preparing suites in advance and welcoming VIPs to coordinating with Housekeeping, In-Room Dining, and Butlers, you’ll create an environment where guests feel recognised, cared for, and at home. Your warmth, intuition, and attention to detail will embody the service excellence that defines Rosewood.
Responsibilities
- Assign rooms and suites based on guest preferences and special requests.
- Coordinate with Housekeeping and In-Room Dining to ensure rooms are guest-ready.
- Prepare and pre-register Special Attention Guests, VIPs, and group arrivals.
- Manage check-ins, room changes, extensions, and late check-outs.
- Confirm reservations, process cancellations, and monitor room status daily.
- Secure valid payments, verify billing, and maintain accurate records.
- Handle guest requests, resolve concerns, and deliver amenities with efficiency.
- Maintain full knowledge of hotel services, promotions, packages, and VIP activity.
- Work collaboratively across departments to ensure flawless guest experiences.
About You
- Previous experience in luxury hospitality or guest relations.
- Refined, intuitive, and engaging with exceptional communication skills.
- Confident in handling guest requests with discretion and professionalism.
- Familiarity with Opera or similar PMS systems is an advantage.
- A true ambassador of Rosewood values, passionate about delivering world-class service.
Benefits
- 12 complimentary room nights across the Rosewood portfolio annually
- Discounts on Food & Beverage
- Flexible benefits scheme
- Give Days – a paid volunteering day each year
- Birthday day off – a paid day of leave for your birthday
- Developmental & social calendars
- Life insurance cover
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on Relationship Hospitality —where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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Rooms Supervisor employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Chancery Rosewood. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show your passion for luxury hospitality during interviews. Share your experiences and how they align with the philosophy of Relationship Hospitality. We want to see your enthusiasm shine through!
✨Tip Number 3
Prepare some thoughtful questions about the hotel and its culture. This shows you're genuinely interested and have done your homework. Plus, it gives us a chance to see how you think!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Rooms Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury hospitality shine through. We want to see how your passion aligns with our philosophy of Relationship Hospitality.
Tailor Your CV: Make sure your CV is tailored to the Rooms Supervisor role. Highlight relevant experience and skills that match what we’re looking for, so we can see why you’d be a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Share why you want to work at The Chancery Rosewood and how you can contribute to our mission of redefining luxury hospitality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Chancery Rosewood
✨Know Your Luxury Hospitality
Familiarise yourself with the concept of Relationship Hospitality that The Chancery Rosewood champions. Be ready to discuss how you can contribute to this philosophy and enhance guest experiences.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you've successfully led a team or managed a project. Highlight your ability to motivate staff and maintain high standards in a luxury environment.
✨Research the Venue
Take some time to learn about The Chancery Rosewood, its history, and its unique offerings. Mention specific features or services during your interview to show your genuine interest in the role and the hotel.
✨Dress to Impress
In the world of luxury hospitality, first impressions matter. Dress smartly and professionally for your interview to reflect the high standards expected at The Chancery Rosewood.
