At a Glance
- Tasks: Lead the daily operations of a luxury restaurant, ensuring exceptional guest experiences.
- Company: Join Rosewood, a leader in redefining luxury hospitality in Mayfair.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and paid volunteering days.
- Other info: Join a diverse team committed to equity and inclusion.
- Why this job: Be at the heart of a dynamic dining experience and make a real impact.
- Qualifications: Experience in restaurant management and a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it's a place where experiences are curated, conversations flow, and every detail matters.
Restaurant General Manager - Serra , you will take complete ownership of the restaurant's day-to-day operation, guest experience, team culture and commercial performance.
Reporting to the Director of Food & Beverage, you will be a highly visible and hands-on leader, working alongside the team on the floor and ensuring every service is delivered with warmth, confidence and consistency.
You will be at the heart of the operation, welcoming guests, supporting the team through service, responding to operational challenges and maintaining a detailed understanding of everything happening within the restaurant.
Alongside this strong operational presence, you will manage the wider performance of the business, including revenue, labour, cost control, budgeting and team development.
We are looking for an experienced restaurateur who enjoys the energy of service and leads by example.
You will combine the commercial awareness of a senior business leader with the presence, pace and genuine passion for hospitality required to operate an exceptional luxury restaurant.
Key Responsibilities
- Take complete ownership of the restaurant daily operation, ensuring the restaurant runs efficiently and every service reflects Rosewood's standards of warmth, care and genuine hospitality.
- Maintain a consistent and highly visible presence on the restaurant floor, leading service alongside the team and providing immediate support, direction and decision-making when required.
- Oversee the smooth running of the outlet throughout service, ensuring associates are properly briefed, positioned and supported to perform to the required standard.
- Build meaningful relationships with guests, personally welcoming them into the restaurant, recognising returning guests and ensuring individual preferences and expectations are understood.
- Manage guest feedback and concerns with warmth, professionalism and confidence, taking personal responsibility for achieving a thoughtful and appropriate resolution.
- Monitor the quality and consistency of the complete food and beverage experience, intervening promptly and constructively whenever standards require attention.
- Lead by example, demonstrating the service behaviours, attention to detail and operational discipline expected from every member of the restaurant team.
- Work closely with the Chef de Cuisine and wider culinary team to ensure the food, beverage and service experience is coordinated effectively throughout each service.
- Lead, motivate and develop the front-of-house team through effective recruitment, onboarding, daily briefings, coaching, performance conversations and succession planning.
- Create a positive and inclusive environment in which associates feel supported, understand what is expected of them and take pride in the restaurant's performance.
- Conduct regular performance evaluations and provide clear, constructive feedback that enables associates to develop their confidence, capability and career ambitions.
- Manage departmental rotas and workforce planning, ensuring staffing levels are forecasted, costed and adapted appropriately to meet changing business demands.
- Take responsibility for Serra's commercial performance, ensuring the outlet works towards its agreed targets for sales, cost of sales, labour and profitability.
- Prepare budgets, review profit and loss performance, manage sales projections and maintain appropriate revenue and cost controls.
- Maintain effective control of stock, supplies and inventory, ensuring appropriate stock levels are available while protecting quality and managing expenditure responsibly.
- Collaborate with Food & Beverage leadership, Marketing and other hotel departments to develop promotions, events and initiatives that enhance the guest experience and support the restaurant’s commercial performance.
- Review guest feedback, business performance and relevant market trends to identify practical opportunities to improve service, efficiency, revenue and the restaurant’s overall offering.
- Develop and maintain operational procedures, service standards, departmental checklists and cleaning schedules that enable the team to deliver consistently.
- Ensure the restaurant complies with all requirements relating to food hygiene, fire safety, health and safety, cleanliness and company policies.
- Communicate openly with the Director of Food & Beverage regarding the restaurant’s performance, successes, concerns and operational support requirements.
- Act as an ambassador for Rosewood Hotels & Resorts, protecting the integrity of the brand and bringing its values and culture to life through every guest and associate interaction.
- Maintain the highest standards of discretion and confidentiality in all matters relating to guests, associates and business operations.
About You
- Connection - You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
- Guest-Centricity - You understand instinctively that event operations is about far more than logistics - it is about crafting deeply personal, memorable experiences for every guest and client, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
- Influencing - You communicate with eloquence, confidence, and adaptability, whether briefing a large events team, managing expectations with a VIP client, or aligning multiple departments around a complex programme - always ensuring the right information reaches the right people at exactly the right moment.
- Integrity - You operate with the utmost discretion and professionalism at all times, handling sensitive guest and business information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
- Drive - You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the event experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
- Adaptability - You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than completely at ease.
- What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Enhanced sick pay policy
- Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality-where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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Restaurant General Manager - Serra employer: The Chancery Rosewood
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where every detail matters. With a strong focus on relationship hospitality, employees are encouraged to develop their skills and create meaningful connections with guests, all while enjoying benefits such as complimentary room nights, flexible benefits, and a commitment to diversity and inclusion. Join a team that values expertise, excellence, and genuine warmth, making every dining experience unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - Serra
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager - Serra
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
