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- Tasks: Welcome guests, assist with luggage, and provide information about hotel services.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality and relationship-driven service.
- Benefits: Enjoy 12 complimentary room nights, discounts on food, and a paid day off for volunteering.
- Why this job: Be part of a vibrant team creating memorable experiences in a stunning new hotel.
- Qualifications: Passion for guest satisfaction, strong communication skills, and a team-oriented mindset required.
- Other info: Shift pattern is 8pm - 8am, with 4 days on and 4 days off.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a Door Person to provide exceptional service by offering a warm and welcoming first impression to our guests. Greeting all guests with a friendly attitude, you will offer seamless support throughout their stay. Anticipating guest needs and delivering outstanding service, you will collaborate with all departments to ensure smooth operations and contribute to creating a memorable experience for our guests, upholding the hotel’s reputation for excellence.
Shift Pattern: 8pm – 8am, 4 days on, 4 days off
Key responsibilities:
- Warmly welcome guests upon arrival and departure, offering a friendly and professional first impression of the hotel and throughout their stay.
- Proactively assist with the loading and unloading of luggage, ensuring all items are handled with care and efficiency.
- Provide guests with information about hotel services, amenities, and local experiences, offering personalised recommendations.
- Efficiently maintain the high standards of cleanliness and safety of the entrance area, ensuring a welcoming experience for all guests.
- Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.
About you:
- You have a genuine passion for guest satisfaction, always seeking to create memorable experiences.
- Your exceptional communication skills allow you to build strong, lasting relationships.
- You’re a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
- You anticipate challenges before they arise and find solutions quickly.
- You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Give days – A paid volunteering day of leave annually
- Birthday day off – A paid day of leave for your birthday
- Life insurance
- Enhanced sick pay policy
Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
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Night Doorperson employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Doorperson
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its values. Understanding their commitment to 'Relationship Hospitality' will help you align your approach to guest service, showcasing your passion for creating memorable experiences.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to build strong relationships is key for a Door Person, so demonstrating your ability to connect with others will set you apart.
✨Tip Number 3
Prepare to discuss how you handle challenging situations. Think of examples where you've anticipated problems and provided solutions, as this shows your adaptability and resourcefulness, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of Rosewood Hotels if possible. They can provide insights into the company culture and expectations, giving you an edge in understanding what it takes to excel as a Night Doorperson.
We think you need these skills to ace Night Doorperson
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Night Doorperson position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine passion for guest satisfaction and hospitality. Use specific examples from your past experiences to demonstrate your ability to create memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Showcase your communication skills, teamwork, and adaptability, as these are crucial for the Night Doorperson role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional in appearance.
How to prepare for a job interview at The Chancery Rosewood
✨Show Your Warmth
As a Night Doorperson, your first impression is crucial. Make sure to greet the interviewer with a friendly smile and a warm handshake. Demonstrating your ability to create a welcoming atmosphere will set a positive tone for the rest of the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss examples of how you've successfully interacted with guests or colleagues in the past. This will showcase your ability to build strong relationships, which is essential for providing exceptional service.
✨Demonstrate Problem-Solving Abilities
The job requires anticipating guest needs and solving challenges quickly. Think of specific instances where you’ve had to think on your feet and provide solutions. Sharing these experiences will illustrate your resourcefulness and adaptability.
✨Emphasise Teamwork
Collaboration with colleagues is vital for seamless service. Be ready to talk about your experiences working in a team environment. Highlight how you support your teammates and contribute to a unified guest experience, as this aligns with the hotel's values.