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- Tasks: Lead and inspire a team in the back-of-house operations, ensuring excellence and efficiency.
- Company: Join Rosewood Hotel Group, where genuine connections shape luxury experiences.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and a paid volunteering day.
- Other info: Be part of a diverse and inclusive team committed to operational excellence.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Heart of House Manager, you will play a pivotal role in shaping the culture, performance, and operational excellence of our back‑of‑house operation. Working closely with the Heart of House Manager, you will take ownership of key areas of the department — leading a team of associates and supervisors, driving standards, and ensuring that everything behind the scenes operates with the precision and professionalism that our guests' experience depends upon. If you are an experienced hospitality professional with strong leadership instincts, a strategic mindset, and a genuine commitment to developing people, we would love to welcome you to our team.
Key Responsibilities
- Assist in the day‑to‑day management of the Heart of House department, taking full operational responsibility in the absence of the Heart of House Manager and ensuring consistent delivery of standards across all shifts and service periods.
- Lead, coach, and develop a team of Stewards and Heart of House Supervisors, conducting performance conversations, supporting training and development plans, and building a high‑performing team culture rooted in pride, accountability, and mutual respect.
- Drive compliance across all areas of food safety, hygiene legislation, COSHH regulations, and hotel policy, conducting audits, maintaining accurate records, and ensuring that all associates are trained and confident in their responsibilities.
- Oversee departmental resources including staffing levels, equipment, cleaning supplies, and budgetary expenditure, identifying opportunities to improve efficiency without compromising on quality or safety.
- Partner with department heads and senior leaders across the hotel to anticipate operational needs, align on service priorities, and ensure that the Heart of House team is always one step ahead in supporting a seamless guest experience.
About You
- Connection — You are a visible, approachable, and inspiring leader who invests genuinely in the people around you — building trust across your team and across departments, and creating a Heart of House culture that associates are proud to be part of.
- Guest‑centricity — You hold a clear and unwavering understanding of how back‑of‑house excellence translates into guest satisfaction, and you instil that understanding in every associate and supervisor you lead, ensuring that standards never slip regardless of the pressures of service.
- Influencing — You communicate with authority, empathy, and precision — whether setting expectations with your team, presenting operational updates to senior leadership, or negotiating supplier arrangements — always achieving outcomes through collaboration and credibility rather than direction alone.
- Integrity — You lead with transparency and fairness, making decisions that reflect the hotel's values and your own high personal standards, and creating an environment where associates feel safe to speak up, take ownership, and do the right thing.
- Drive — You are ambitious, results‑focused, and commercially aware, consistently seeking opportunities to improve processes, reduce waste, elevate performance, and position the Heart of House department as a centre of operational excellence within the hotel.
- Adaptability — You thrive in complexity, managing competing priorities and evolving demands with calm, strategic thinking — supporting your team through challenge, leading change with confidence, and always keeping the bigger picture in clear view.
What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days – A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off – A paid day of leave for your birthday
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Assistant Heart of House Manager in London employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Heart of House Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Heart of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led teams in the past. Highlight your ability to drive standards and create a positive culture—this is what they want to hear!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open up. Reach out directly through our website or connect with someone in the company to express your interest. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Understand how your experience aligns with their mission of creating genuine connections in hospitality. This will help you stand out as a candidate who truly gets what they're all about!
We think you need these skills to ace Assistant Heart of House Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and operational excellence. We want to see how you connect with the heart of house culture!
Highlight Your Leadership Skills: As an Assistant Heart of House Manager, leadership is key! Make sure to include examples of how you've successfully led teams in the past. We’re looking for those moments where you’ve inspired others and driven performance—so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rosewood!
How to prepare for a job interview at The Chancery Rosewood
✨Know Your Stuff
Before the interview, dive deep into the role of an Assistant Heart of House Manager. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you speak confidently about your qualifications and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share specific examples of how you've successfully managed and developed others in previous positions. Highlight your ability to build a positive team culture and how you’ve driven performance through coaching and support.
✨Understand Guest-Centricity
Make sure you can articulate how back-of-house operations impact guest satisfaction. Prepare to discuss how you would instil a guest-centric mindset within your team, ensuring that everyone understands their role in delivering exceptional service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and adaptability skills. Think of examples where you've had to manage competing priorities or lead your team through challenges, and be prepared to explain your thought process and outcomes.