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For Companies At a Glance
- Tasks: Lead the floor team to create unforgettable dining experiences and elevate guest satisfaction.
- Company: Join the iconic Chancery Rosewood, a leader in luxury hospitality.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values genuine hospitality and creativity.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
- Other info: Embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. With 144 spacious suites designed by Joseph Dirand and a collection of distinctive dining and social spaces, the hotel is a destination for progressive ideas, voices, and expression. Jacqueline is an intimate, refined dining experience where detail, rhythm, and genuine hospitality matter. We are now seeking a confident and hands-on Floor Manager to help lead daily service and elevate the guest journey.
The Role
As Floor Manager, you will be a visible presence on the floor, setting the tone for service and supporting the team to deliver warm, intuitive hospitality. You will work closely with the management team to ensure smooth operations, strong team engagement, and consistently high standards.
Key Responsibilities
- Lead and inspire the floor team during service, ensuring seamless guest experiences
- Maintain service standards in line with Rosewood’s relationship hospitality ethos
- Support training, coaching, and development of team members
- Manage reservations flow, guest feedback, and service recovery with confidence
- Ensure compliance with health, safety, and operational procedures
- Act as a brand ambassador for Jacqueline and The Chancery Rosewood
About You
- Proven experience as a Floor Manager or Supervisor in a quality restaurant or luxury hospitality environment
- Strong leadership presence with a calm, organised approach during service
- Passion for guest experience and team development
- Excellent communication skills and attention to detail
- Flexible to work varied shifts, including evenings and weekends
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
Floor Manager, Jacqueline employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Jacqueline
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Chancery Rosewood and Jacqueline. Understanding their ethos of relationship hospitality will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your leadership skills! As a Floor Manager, you'll need to inspire your team. Think of examples from your past experiences where you've successfully led a team or handled a challenging situation. This will help you demonstrate your calm and organised approach during the interview.
✨Tip Number 3
Be ready to showcase your passion for guest experience! Prepare to discuss how you've gone above and beyond for guests in previous roles. This will highlight your commitment to maintaining high service standards and align with Rosewood's values.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your journey and ensure you get the attention you deserve!
We think you need these skills to ace Floor Manager, Jacqueline
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable guest experiences and leading a team with genuine warmth.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your relevant experience in quality restaurants or luxury hospitality environments, and don’t forget to mention any leadership roles you've had!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jacqueline and The Chancery Rosewood!
How to prepare for a job interview at The Chancery Rosewood
✨Know the Venue Inside Out
Before your interview, take some time to research The Chancery Rosewood and Jacqueline. Familiarise yourself with their dining concepts, service style, and overall ethos. This will not only show your genuine interest but also help you align your answers with their values during the interview.
✨Showcase Your Leadership Skills
As a Floor Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Be ready to discuss how you inspire and motivate others, as this will resonate well with the interviewers.
✨Emphasise Guest Experience
Highlight your passion for guest experience by sharing specific instances where you went above and beyond to ensure customer satisfaction. Discuss how you handle feedback and service recovery, as this aligns perfectly with the role's responsibilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain service standards under pressure. Practice responding to these types of questions, focusing on your calm and organised approach, which is crucial for a Floor Manager.
