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For Companies At a Glance
- Tasks: Lead daily operations and inspire the team to deliver exceptional service.
- Company: Join Rosewood Hotel Group, known for creating unique luxury experiences.
- Benefits: Enjoy 12 complimentary room nights, discounts, and a paid day off for your birthday.
- Other info: We value diversity and inclusion, ensuring opportunities for everyone.
- Why this job: Be part of a dynamic team in a stunning new hotel, making memorable guest experiences.
- Qualifications: Previous supervisory experience in luxury dining and strong communication skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Floor Manager role at The Chancery Rosewood
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. The hotel includes 144 spacious suites designed by Joseph Dirand, alongside a collection of distinctive dining and entertainment spaces—providing a stage for progressive ideas, voices and expression.
Serra is a vibrant, Mediterranean‑inspired dining destination rooted in seasonality, simplicity, and genuine hospitality. As Floor Manager, you will lead the restaurant floor during service, setting the pace, coaching the team, and ensuring every guest experiences the warmth, energy, and attention to detail that define Serra.
Key Responsibilities
- Lead and coordinate the restaurant floor during service
- Set service standards and lead by example through hands‑on service
- Build strong guest relationships, recognising regulars and personalising experiences
- Support training, coaching, and development of the service team
- Manage service flow, table turns, and team deployment
- Handle guest feedback with confidence, care, and ownership
- Ensure brand standards, presentation, and cleanliness are consistently maintained
- Work collaboratively with kitchen and bar teams to deliver smooth service
About You
- Previous experience as a Floor Manager, Assistant Manager, or Supervisor in a quality‑led restaurant or luxury hospitality environment
- A natural host with strong leadership presence and emotional intelligence
- Calm, organised, and confident during busy services
- Passionate about food, wine, and Mediterranean hospitality
- Detail‑focused while maintaining a warm and approachable style
- Flexible and adaptable in a dynamic hospitality environment
What We Offer
- The opportunity to work within a flagship Rosewood hotel in London
- Career progression within Rosewood Hotel Group
- A supportive, collaborative, and high‑performance culture
- Competitive salary and benefits
- Ongoing training and development opportunities
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Hospitality
Location
London, England, United Kingdom
Referrals increase your chances of interviewing at The Chancery Rosewood by 2x
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Floor Manager employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its values. Understanding their commitment to relationship hospitality will help you align your approach during interviews, showcasing how your personal philosophy matches theirs.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury dining environments. Attend events or join online forums where you can connect with others who might provide insights or referrals for the Floor Manager position.
✨Tip Number 3
Prepare to discuss specific scenarios from your past experiences that demonstrate your leadership skills and ability to handle pressure. Think of examples where you successfully resolved guest concerns or improved team performance.
✨Tip Number 4
Showcase your passion for hospitality by staying updated on current trends in the food and beverage industry. Being knowledgeable about new dining concepts or service innovations can set you apart as a candidate who is truly invested in the role.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager at Rosewood. Highlight your relevant experience in luxury F&B environments and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your supervisory experience and leadership skills. Use specific examples that demonstrate your ability to manage teams and enhance guest experiences in a high-pressure environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Rosewood's values. Mention how you can contribute to their commitment to equity, inclusion, and creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at The Chancery Rosewood
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your previous roles where you successfully managed a team, resolved conflicts, or improved service standards.
✨Understand the Brand Values
Familiarise yourself with Rosewood's commitment to relationship hospitality and their focus on creating memorable experiences. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you handled guest complaints or managed busy service periods effectively.
✨Demonstrate Passion for Hospitality
Convey your enthusiasm for the hospitality industry and your desire to create exceptional experiences for guests. Share stories that highlight your passion and commitment to service excellence.