At a Glance
- Tasks: Create memorable guest experiences by managing F&B reservations with enthusiasm and accuracy.
- Company: Join the Rosewood Hotel Group, a pioneer in enriching places and creating extraordinary moments.
- Benefits: Enjoy 12 complimentary room nights, discounts on F&B, flexible benefits, and a birthday day off.
- Other info: Flexible work environment with opportunities for volunteering and professional development.
- Why this job: Be part of a dynamic team that values your voice and fosters personal growth.
- Qualifications: Passion for guest experiences, strong communication skills, and familiarity with reservation systems.
The predicted salary is between 31500 - 38500 £ per year.
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Food & Beverage Reservations team at The Chancery Rosewood, you will play an important role in creating a seamless journey for our guests from their very first interaction with us. Reporting to the Reservations Supervisor, you will work closely with the wider Reservations team and hotel departments to ensure every booking is handled accurately, efficiently and with exceptional care.
YOUR ROLE
As F&B Reservations Agent, you will respond to reservation enquiries for the restaurants and bars at The Chancery Rosewood, creating engaging guest interactions and converting enquiries into confirmed bookings. Through expert use of our F&B reservation platforms, you will ensure reservations are managed accurately and efficiently while providing confident guidance on our dining experiences, offers and policies. With every interaction, you will help deliver a seamless guest experience while contributing to the hotel’s commercial success.
HOW YOU’LL MAKE THE PLACE
- Respond to guest enquiries by phone and email in an engaging and professional manner, always aiming to convert enquiries into confirmed reservations.
- Manage F&B reservations accurately and efficiently, ensuring guest contact details, payment information where required, and preferences are correctly recorded.
- Conduct daily checks of future bookings to verify reservation details and guest preferences, helping to create a seamless experience.
- Develop thorough knowledge of The Chancery Rosewood’s F&B offerings, including current offers, terms and conditions, and cancellation policies, providing guests with accurate and confident guidance.
- Use F&B reservation systems, including SevenRooms and OpenTable, accurately and effectively while maintaining excellent communication across the Reservations team and wider hotel.
- Approach every reservation with enthusiasm and commercial awareness, recognising each interaction as an opportunity to enhance the guest experience and contribute to F&B revenue.
COULD THIS BE YOU?
- You are passionate about creating engaging and memorable guest experiences and understand the importance of every interaction.
- You communicate confidently and professionally across phone and email, adapting your approach to different guest needs.
- You are comfortable managing a busy reservations environment while maintaining accuracy, attention to detail and service quality.
- You have a commercial mindset and enjoy turning guest enquiries into confirmed reservations while identifying opportunities to showcase the wider hotel experience.
- You are confident using reservation systems and can build strong working knowledge of platforms such as SevenRooms and OpenTable.
- You are adaptable, collaborative and committed to continually developing your knowledge of the hotel, its F&B experiences and evolving guest preferences.
OUR BENEFITS
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
F&B Reservations employer: The Chancery Rosewood
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where every detail matters. With a strong focus on relationship hospitality, employees are encouraged to develop their skills and create meaningful connections with guests, all while enjoying benefits such as complimentary room nights, flexible benefits, and a commitment to diversity and inclusion. Join a team that values expertise, excellence, and genuine warmth, making every dining experience unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Reservations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Reservations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
