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- Tasks: Lead the front-of-house teams to create memorable guest experiences in our dining venues.
- Company: Join Rosewood Hotel Group, known for its unique luxury hospitality and genuine connections.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of our F&B venues, shaping exceptional guest interactions in a prestigious setting.
- Qualifications: Experience in luxury F&B environments and strong leadership skills are essential.
- Other info: Diversity and inclusion are at the heart of our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
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The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking an experienced and guest-centric F&B Head of Reception to lead the front-of-house teams across our dining venues. This role is instrumental in creating a seamless and memorable guest journey from the moment of arrival, ensuring warm, personalised welcomes, smooth seating coordination, and intuitive service touchpoints throughout. As the face of our F&B venues, you will lead a team of Reception Hosts and Reservationists, working closely with Restaurant Managers to maintain high standards and maximise guest satisfaction.
Key Responsibilities:
Lead the F&B Reception and Reservations teams, ensuring a consistent and elegant guest arrival experience across all venues.
Oversee the day-to-day running of F&B reception operations, from pre-arrival communication and booking management to welcoming and seating.
Act as the primary point of contact for guest greetings and special requests, maintaining an authentic, polished, and attentive presence in each outlet.
Build strong relationships with guests and develop a VIP recognition culture across the team.
Support venue leaders in achieving service excellence, ensuring team alignment with Rosewood’s luxury service philosophy.
Manage team scheduling, performance, and training to ensure excellence and consistency.
Collaborate with the Events, Concierge, and Front Office teams to ensure a seamless guest journey from booking to departure.
Optimise floor plans and booking systems to enhance guest flow and maximise revenue.
Ensure all guest data is accurately maintained in the reservation system, and used meaningfully to elevate service.
About You:
You have a strong background in luxury F&B environments, with proven leadership experience at a reception or guest relations level.
You’re passionate about hospitality and set the tone for exceptional guest interactions.
You have excellent communication and interpersonal skills, with the ability to remain composed and professional under pressure.
You thrive in dynamic, fast-paced settings and enjoy being highly visible and hands-on with your team.
You are highly organised, detail-oriented, and confident working with reservations systems and guest profiling tools.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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F&B Head of Reception employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Head of Reception
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its luxury service philosophy. Understanding their values and approach to guest relations will help you align your experience with what they are looking for in a candidate.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury F&B environments. Attend industry events or join relevant online groups to connect with individuals who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlighting your ability to create memorable interactions will demonstrate your fit for the Head of Reception position.
✨Tip Number 4
Stay updated on current trends in the hospitality sector, particularly in F&B. Being knowledgeable about innovative service practices can set you apart during interviews and show your commitment to excellence.
We think you need these skills to ace F&B Head of Reception
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the F&B Head of Reception position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in luxury F&B environments and any leadership roles you've held. Use specific examples that demonstrate your ability to create exceptional guest experiences and manage teams effectively.
Showcase Your Passion for Hospitality: Make sure to convey your passion for hospitality in your application. Share anecdotes or experiences that illustrate your commitment to guest satisfaction and how you embody the values of relationship hospitality.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the role. Mention your familiarity with reservations systems and guest profiling tools, as well as your ability to thrive in dynamic environments, to stand out to the hiring team.
How to prepare for a job interview at The Chancery Rosewood
✨Showcase Your Guest-Centric Approach
Emphasise your passion for hospitality during the interview. Share specific examples of how you've created memorable guest experiences in previous roles, highlighting your ability to personalise service and build strong relationships.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you manage teams effectively. Be ready to provide examples of how you've trained and motivated staff to achieve high standards in a fast-paced environment.
✨Familiarise Yourself with the Venue
Research The Chancery Rosewood and its unique offerings. Understanding the hotel's vision and values will allow you to align your answers with their luxury service philosophy and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving skills and ability to handle guest requests under pressure. Think of scenarios where you've successfully managed difficult situations and be ready to share those stories.