At a Glance
- Tasks: Lead and oversee seamless event operations, ensuring exceptional guest experiences.
- Company: Join the iconic Chancery Rosewood, a luxury hotel in London.
- Benefits: Be part of a collaborative team with opportunities for growth and development.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Shape memorable events in a landmark property and make genuine connections.
- Qualifications: Experience in luxury event operations and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. With 144 spacious suites designed by Joseph Dirand and a collection of distinctive dining, event and entertainment spaces, the hotel offers a refined stage for progressive ideas, voices and expression.
We are looking for an Event Operations Floor Manager to play a pivotal role in delivering seamless, high-touch event experiences within one of London’s most anticipated luxury openings. As Event Operations Floor Manager, you will be responsible for the flawless on-the-day execution of meetings, conferences, private dining and special events. Acting as the operational lead on the floor, you will ensure service flows effortlessly, teams are fully aligned, and every guest experience reflects Rosewood’s commitment to relationship-driven luxury. You will work closely with Events, Food & Beverage, Culinary, Stewarding and AV teams to translate event plans into exceptional live experiences.
Key Responsibilities- Lead and oversee the operational delivery of events from setup through breakdown
- Act as the primary on-floor contact during events, anticipating needs and resolving issues discreetly
- Brief, deploy and motivate service teams to deliver polished, confident service
- Ensure event spaces are set to brand standards, including layout, lighting and ambience
- Liaise with Event Planning and Sales teams to ensure seamless handovers and execution
- Maintain strong communication with Culinary and Beverage teams during service
- Ensure compliance with health, safety and licensing requirements
- Support training and development of team members within event operations
- Proven experience in event operations or banqueting within a luxury hotel or premium hospitality environment
- Calm, confident and highly organised with a strong on-floor presence
- Exceptional attention to detail and a genuine passion for guest experience
- Strong leadership skills with the ability to engage and inspire teams
- Comfortable managing high-profile events and VIP clientele
- Flexible to work evenings, weekends and varying event schedules
At Rosewood, we believe in relationship hospitality, where genuine connections create meaningful, memorable experiences. You’ll be part of a collaborative opening team, shaping standards and bringing a landmark London property to life.
Diversity & InclusionAt Rosewood, we are committed to equity, inclusion and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality and create spaces that feel both welcoming and extraordinary.
Event Operations Floor Manager employer: The Chancery Rosewood
At Rosewood, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and creativity. As part of our team at The Chancery Rosewood, you will have the opportunity to shape memorable experiences in one of London's most prestigious locations, with a strong focus on employee growth and development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Event Operations Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Operations Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
