Director of Talent & Culture

The Director of Talent & Culture formulates and implements all Talent and Culture and Talent Development strategies, plans and programmes to maintain a sustainable, productive and competent workforce, in order to support the hotel operational needs; this will include but not exclusively, recruitment and selection; compensation & benefits, talent development, associate relations and work safety programs.

Vision, Mission, Values and Brand

Drives the Company vision, mission and core values throughout the hotel. Works with Corporate to develop training and communication materials, conduct master trainers program that will help to proliferate and ensure that the culture, values and brand image is embedded in the hotel. Ensures that associates live the brand by facilitating hotel strategy and supporting implementation of all core programs. Builds strong Employer Branding in whatever we do. Ensures brand integrity and clarity are always maintained.

Manpower Planning and Talent Acquisitions

Establishes effective recruitment channels for hiring a top quality workforce in supporting the day-to-day operations. Forecasts hotel’s manpower requirements, plans and leads effective recruitment activities. Interviews management level candidates; serves as interviewer for position finalists. Reviews job descriptions and organisation chart at least on a half-yearly basis.

Compensation and Benefits

Collects relevant compensation and benefits data from key competitors to analyse practices and trends within the industry not less than once per year. Makes recommendations for implementation of/or adjustment to existing practices when appropriate. Develops and recommends compensation policies and procedures, and practices for maintaining external competitiveness and internal equity through the organisation. Leads the annual salary review to determine individual associate increases, which recognises meritocracy. Prepares and oversees the preparation of reports in terms of salary administration, history records, data comparison, bonus plan etc. Maintain accuracy, confidentiality and security of all associate and hotel records.

Talent Development

Oversees and supervises the Talent Development function to ensure it supports the hotel operational needs. Conducts training programs when appropriate. Works with Corporate to develop a learning culture in the hotel to support continuous improvement.

Associates Communications and Welfare

Designs effective compensation and benefits communication process, system and packaging to increase accessibility, transparency and associates’ understanding of the various programmes and services. Develops and recommends associate services programmes that will enhance the wellness of associates, promote teamwork, associate satisfaction, and open communication. Develops and recommends associate recognition and incentive programmes to drive business performance. Creates communication standards including an internal newsletter, bulletins, associate announcements and associate video channels to communicate Talent & Culture policies, guidelines, programs and legal regulations. Creates an environment of positive associate relations, organises regular associate sports and social activities to promote team spirit and maintain high associate moral. Sets up committee that provides the potential associates an opportunity to be trained in leadership skills.

Performance Management and Grievances Handling

Leads the performance appraisal process to ensure the evaluation methodology is interpreted and applied consistently. Counsels and advises managers on associate relations’ issues such as policy interpretation, disciplinary action, performance management, conflict resolution and complaints. Conducts investigations when associate complaints or concerns are brought forth. Monitors and advises managers and supervisors in the progressive discipline system of the Company. Monitors the implementation of a performance improvement process with non-performing associates. Reviews, guides, and approves management recommendations for employment terminations. Ensures that the management team are educated and embraced the philosophy of creating an engaging work environment. Represents the hotel in handling associate-related court cases.

Workforce Productivity

Analyses manpower statistics e.g. turnover and absenteeism statistics to identify trends and formulate rectification measures. Maintains heart of the house that is reflective of the brand.

Quality Assurance

Monitors that all Rosewood Hotels & Resorts’ and property standards are communicated, implemented and executed. Develops and implements strategies to achieve guest service goals. Reviews overall Brand Talent & Culture ‘Operational Management Review’ results, formulates and executes improvement plans.

Other Standard Responsibilities

Complies with local labour laws and regulations. Works within all pre-set budgetary limits. Takes on other tasks in addition of the ones stated, in a reasonable framework. Develops and updates policies and manuals, as related to the Division/Department, for implementation in the field, while ensuring compliance to the same for consistency across the group, and labour laws & regulations. Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs. Establishes & maintains smooth & regular communication with local labour authorities for better understanding the requirement and follow through; advises management if necessary. Keeps good communication with union organisation where applicable, work together on associate discrepancies.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.