At a Glance
- Tasks: Lead guest experience operations and ensure luxury service across the hotel.
- Company: Join Rosewood Hotel Group, a pioneer in relationship hospitality.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and paid volunteering days.
- Other info: Be part of a diverse community that values your voice and individuality.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Senior operational experience in luxury hotels and fluency in Arabic and English.
The predicted salary is between 59400 - 72600 £ per year.
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honour the soul of every place along our journey.
At The Chancery Rosewood, relationship hospitality defines how we operate. As Director of Guest Experience, you will work in close partnership with the Hotel Manager and Managing Director, and collaboratively with the Director of Food & Beverage and Director of Rooms, to ensure operational cohesion across the hotel.
Your role includes providing senior operational leadership across our guest-facing departments, ensuring continuity of service during key trading periods and a consistent luxury guest experience across every touchpoint. Positioned at the centre of the operation, you will orchestrate the daily flow of service, strengthen alignment between Rooms and Food & Beverage, and provide visible leadership when it matters most. Working Wednesday to Sunday from 3pm onwards, you will provide senior evening and weekend leadership across the hotel.
How you’ll make the place:
- Provide senior operational leadership and coverage across the hotel during evenings and weekends.
- Maintain a strong and visible presence throughout the hotel, leading by example and ensuring operational issues are resolved promptly and effectively.
- Act as the key liaison between Rooms Division and Food & Beverage to support seamless service delivery across the guest journey.
- Lead cross-departmental briefings for VIP arrivals, events and peak occupancy periods.
- Monitor service standards, guest feedback and quality metrics, intervening where necessary to safeguard the guest experience.
- Support the delivery of agreed business objectives through effective cross-functional collaboration.
- Act as the senior operational lead in the absence of the Hotel Manager.
Could this be you?
- You bring senior operational experience within a luxury hotel environment.
- You have a strong understanding of Rooms and Food & Beverage operations, with experience across both disciplines highly desirable.
- You are a calm, credible and visible leader who is comfortable leading from the floor.
- You build strong relationships and can influence effectively across departments without relying on direct reporting lines.
- You demonstrate high levels of discretion and sound judgement when navigating operational and guest matters.
- You are fluent in Arabic and English, with the ability to communicate confidently with Arabic-speaking guests.
Our benefits:
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available).
- Discounts on Food & Beverage.
- Flexible benefits app and monthly allowance to spend on whatever you like.
- Give days - A paid volunteering day of leave annually.
- Up to 16 weeks paid parental leave.
- Birthday day off - A paid day of leave for your birthday.
- Developmental & social calendars.
- Life insurance.
- Enhanced sick pay policy.
At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
Director of Guest Experience employer: The Chancery Rosewood
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where every detail matters. With a strong focus on relationship hospitality, employees are encouraged to develop their skills and create meaningful connections with guests, all while enjoying benefits such as complimentary room nights, flexible benefits, and a commitment to diversity and inclusion. Join a team that values expertise, excellence, and genuine warmth, making every dining experience unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chancery Rosewood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chancery Rosewood
Don't be shy about reaching out to The Chancery Rosewood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chancery Rosewood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chancery Rosewood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
