At a Glance
- Tasks: Lead unforgettable events at a luxury hotel, managing both on-floor and behind-the-scenes operations.
- Company: The Chancery Rosewood, a redefined luxury experience in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Commitment to diversity, equity, and inclusion in the workplace.
- Why this job: Join a dynamic team to create memorable experiences in a high-pressure luxury environment.
- Qualifications: Strong leadership skills and a passion for delivering exceptional guest experiences.
The predicted salary is between 50000 - 60000 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
This role calls for someone who is equally at home on the floor managing a high-profile banquet and behind the scenes orchestrating the logistics that make it possible. You will bring operational rigour, inspirational leadership, and an instinctive understanding of what it means to deliver events that are not merely well-run, but genuinely unforgettable. If you are driven by the pursuit of excellence, energised by complexity, and passionate about elevating every event experience from the first briefing to the final farewell, we would love to hear from you.
Key Responsibilities- Support the Director of Event Operations in the strategic and day-to-day leadership of the events operation, taking ownership of end-to-end event execution across weddings, corporate functions, private gatherings, and high-profile conferences, ensuring every event reflects the standards and values of Rosewood Hotels & Resorts.
- Act as a senior point of contact for event hosts and VIP guests, delivering a personalised, anticipatory, and discreet service that instils confidence and exceeds expectations at every stage of the event journey.
- Lead and inspire the event operations team, conducting pre-shift and pre-event briefings, aligning associates on event requirements, and cultivating a culture of accountability, excellence, and genuine hospitality.
- Collaborate closely with Event Sales, Food & Beverage, Culinary, and all relevant departments to ensure seamless, end-to-end coordination across every function, with clear communication and shared ownership of outcomes.
- Oversee the preparation, set-up, service, and breakdown of all event spaces, ensuring décor, lighting, seating, and all operational details meet the exacting standards expected of a Rosewood property.
- Contribute to budgeting, forecasting, and cost control across the events operation, maintaining strong relationships with vendors and suppliers and ensuring quality and value are upheld at every level.
- Champion diversity, equity, and inclusion within the team, modelling inclusive behaviours, supporting equitable experiences for all associates, and ensuring recruitment and development practices reflect the hotel's commitment to equal opportunity.
- Maintain the highest standards of confidentiality in all matters relating to guests, associates, and business operations, and ensure full compliance with Health & Safety legislation, COSHH regulations, and hotel fire and safety procedures.
- Connection — You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
- Guest-Centricity — You understand instinctively that event operations is about far more than logistics — it is about crafting deeply personal, memorable experiences for every guest and client, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
- Influencing — You communicate with eloquence, confidence, and adaptability, whether briefing a large events team, managing expectations with a VIP client, or aligning multiple departments around a complex programme — always ensuring the right information reaches the right people at exactly the right moment.
- Integrity — You operate with the utmost discretion and professionalism at all times, handling sensitive guest and business information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
- Drive — You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the event experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
- Adaptability — You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than completely at ease.
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
Assistant Director of Event Operations employer: The Chancery Rosewood
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting that redefines hospitality in Mayfair. With a strong commitment to employee growth, a culture of excellence, and a focus on diversity and inclusion, team members are empowered to deliver unforgettable experiences while enjoying generous benefits such as complimentary stays, flexible perks, and a supportive work environment. Join us to be part of a team that values authenticity, collaboration, and the pursuit of excellence in every event we host.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Event Operations
✨Tip Number 1
Network like a pro! Attend industry events, connect with professionals on LinkedIn, and don’t be shy about reaching out to people in your desired field. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit for the Assistant Director of Event Operations role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and get comfortable with the format. We suggest focusing on your leadership style and how you handle high-pressure situations, as these are key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We believe that a little courtesy can make a big difference in the competitive job market.
We think you need these skills to ace Assistant Director of Event Operations
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let your enthusiasm for event operations shine through! Share specific examples of events you've managed or been a part of, and how you made them unforgettable. We love seeing that spark!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your experience in luxury settings and how you embody the guest-centric approach we cherish at The Chancery Rosewood.
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application well-structured and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, your application will land right in our hands, and we can’t wait to read about how you can contribute to our team!
How to prepare for a job interview at The Chancery Rosewood
✨Know Your Venue
Before the interview, take some time to research The Chancery Rosewood. Familiarise yourself with its history, design, and the unique experiences it offers. This will not only show your genuine interest but also help you connect your skills to their luxury standards.
✨Showcase Your Leadership Style
As an Assistant Director of Event Operations, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to foster collaboration and accountability among team members.
✨Anticipate Questions on Guest-Centricity
Expect questions about how you create memorable experiences for guests. Think of specific instances where you went above and beyond to meet a client's needs. This will demonstrate your understanding of the importance of personalisation in event operations.
✨Prepare for Scenario-Based Questions
Be ready to tackle hypothetical scenarios related to event logistics and guest management. Practice articulating your thought process and decision-making skills in these situations, as they will want to see how you handle complexity and unexpected challenges.
