Assistant Chief Butler

Full-Time 36000 - 60000 £ / year (est.) No home office possible

Overview

The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, alongside a collection of dining, bar and entertainment spaces—providing a stage for progressive ideas, voices and expression.

We are seeking an Assistant Chief Butler to support the leadership and evolution of our Butler team—an individual who embodies discretion, emotional intelligence and an instinctive understanding of ultra-luxury service.

As Assistant Chief Butler, you will work closely with the Chief Butler to deliver a seamless, highly personalised service experience across our suites. You will play a key role in leading the Butler team day-to-day, maintaining service standards, mentoring colleagues and ensuring each guest interaction reflects Rosewood’s relationship-driven approach to luxury.

This role is ideal for an experienced senior butler or luxury hospitality professional ready to step into a visible leadership position within a flagship London hotel.

Key Responsibilities

Support the Chief Butler in the daily operation, leadership and scheduling of the Butler team
Deliver consistently exceptional, anticipatory service to our suite guests
Act as a role model for service excellence, professionalism and discretion
Assist with training, coaching and performance development of the Butler team
Build strong relationships with guests, anticipating preferences and personalising stays
Collaborate closely with Rooms, Front Office, Housekeeping and Guest Relations teams
Step in to lead the department in the absence of the Chief Butler
Ensure all service delivery aligns with Rosewood brand standards and values

About You

Proven experience as a Senior Butler, Head Butler or similar role within luxury or ultra-luxury hospitality
Naturally warm, composed and detail-driven, with strong emotional intelligence
A confident leader who enjoys coaching and developing others
Calm under pressure, adaptable and solutions-focused
Exceptional communication skills and a polished, professional presence
Passionate about personalised service and relationship hospitality

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

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Assistant Chief Butler employer: The Chancery Rosewood

The Chancery Rosewood offers an exceptional work environment where the art of hospitality is celebrated and refined. With a commitment to employee growth through training and development, alongside unique benefits like complimentary room nights and paid volunteering days, our team thrives in a culture that values personal connections and excellence. Located in the iconic former U.S. Embassy on Grosvenor Square, you will be part of a prestigious establishment that prioritises both guest satisfaction and staff well-being.