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- Tasks: Lead a team to deliver personalised, seamless service for guests at a luxury hotel.
- Company: Join Rosewood Hotel Group, a leader in lifestyle and hospitality management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a unique hotel experience, shaping unforgettable stays for guests.
- Qualifications: Looking for individuals with a passion for hospitality and strong leadership skills.
- Other info: Opening in Summer 2025, this role is perfect for those who love luxury and detail.
The predicted salary is between 43200 - 72000 £ per year.
The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
The art of hospitality is in the details, anticipating needs before they arise, crafting effortless experiences, and ensuring every guest feels truly seen. As our Assistant Chief Butler, you will play a key role in leading a team dedicated to delivering personalised, seamless service at the highest level. From curating bespoke experiences to refining daily operations, you'll be the bridge between guest expectations and unforgettable stays.
Key responsibilities:- Oversee and personalise the suite guest experience, ensuring every detail is seamless.
- Train, develop, and inspire the Butler team to deliver excellence in line with Forbes, LQA, and Rosewood standards.
- Understand guest preferences, tailor service styles, and ensure special requests are handled flawlessly.
- Keep guest records meticulous, track preferences, and collaborate across departments to maintain an intuitive and smooth operation.
- Maintain inventories, monitor daily movements, and work with culinary and housekeeping teams to ensure an impeccable experience.
- You have an innate sense of refinement and know that true luxury is in the details.
- You instinctively read people, anticipate needs, and create moments that feel both personal and effortless.
- You're confident in coaching and supporting a team, leading by example with warmth and professionalism.
- You thrive on keeping an eye on the big picture while mastering the finer details.
- You understand the importance of confidentiality and handle every interaction with integrity and care.
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About RosewoodRosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to Relationship Hospitality a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
Assistant Chief Butler employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Chief Butler
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its commitment to Relationship Hospitality. Understanding their values will help you align your approach to service and demonstrate how you can contribute to their mission during interviews.
✨Tip Number 2
Network within the luxury hospitality sector, especially with professionals who have experience in butler services. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully trained or inspired a team. Highlighting these experiences will demonstrate your capability to lead the Butler team effectively.
✨Tip Number 4
Research common guest preferences and expectations in luxury hotels. Being knowledgeable about what high-end guests typically seek will allow you to speak confidently about how you can enhance their experience at The Chancery Rosewood.
We think you need these skills to ace Assistant Chief Butler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Chief Butler. Familiarise yourself with the expectations around personalising guest experiences and leading a team to deliver high standards.
Tailor Your CV: Highlight your relevant experience in hospitality, particularly any roles that involved personalising guest services or leading teams. Use specific examples that demonstrate your ability to anticipate needs and create memorable experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your skills align with the values of Rosewood Hotel Group. Mention your understanding of luxury service and your commitment to maintaining high standards.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as communication, empathy, and leadership. Provide examples of how you've successfully coached a team or handled guest requests with care and professionalism.
How to prepare for a job interview at The Chancery Rosewood
✨Showcase Your Attention to Detail
As an Assistant Chief Butler, attention to detail is crucial. During the interview, provide examples of how you've anticipated guest needs in previous roles and how you ensured every detail was perfect. This will demonstrate your understanding of the luxury service expected at The Chancery Rosewood.
✨Emphasise Team Leadership Skills
Highlight your experience in training and inspiring teams. Discuss specific instances where you led by example and fostered a positive team environment. This will show that you can effectively manage and motivate the Butler team to deliver exceptional service.
✨Demonstrate Personalisation in Service
Prepare to discuss how you tailor service styles to meet individual guest preferences. Share stories that illustrate your ability to create bespoke experiences, as this aligns with the hotel's commitment to personalised hospitality.
✨Understand the Importance of Confidentiality
Given the nature of the role, it's essential to convey your understanding of confidentiality in guest interactions. Be ready to discuss how you've handled sensitive information in the past and why maintaining integrity is vital in hospitality.
