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- Tasks: Manage patient coordination and communication throughout their fertility treatment journey.
- Company: Join CRGH Clinic, a leader in fertility care dedicated to patient support and education.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and wellbeing perks like shopping vouchers.
- Why this job: Make a real impact on patients' lives while working in a supportive and inclusive environment.
- Qualifications: 2 years' experience in patient coordination with exceptional communication skills required.
- Other info: Engage in professional development opportunities to enhance your skills in fertility care.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Direct message the job poster from The Centre for Reproductive and Genetic Health (CRGH)
The Fertility Care Coordinator is responsible for managing patient
coordination and communication throughout their treatment journey. This
includes:
• Conducting first virtual visits and informative appointments.
• Scheduling follow-ups and ensuring proper coordination.
• Educating patients on available services and treatment options.
• Explaining financial and credit options.
The role ensures smooth and efficient clinic operations while providing a
welcoming, informed, and caring experience for patients at CRGH
Clinic.
Key Responsibilities
Informative Appointments
- Provide detailed information about clinic services, treatment options, and procedures.
- Explain financial and credit options, including local health insurance procedures.
- Understand and explain patient pathways referred by doctors or referral agencies (e.g., employee benefits providers).
- Follow medical protocols and handle documentation for experienced patients.
- Schedule appointments, follow-ups, and treatments in coordination with medical staff and patient availability.
- Communicate test results, treatment plans, and other relevant information promptly.
- Maintain accurate and up-to-date patient records throughout the treatment process.
- Act as the primary contact for patients, addressing their questions and concerns with compassion.
- Provide educational resources and support to help patients understand their treatment options and progress.
- Facilitate effective communication between patients and the medical team.
Support and Care
- Offer emotional support and reassurance to patients and their families.
- Proactively enhance the patient experience through personalized care and attention.
- Ensure a welcoming environment during virtual and in-person visits.
- Coordinate additional support services (e.g., counselling or financial guidance).
Clinic Operations
- Collaborate with clinic staff to optimize patient flow and improve operational efficiency.
- Participate in team meetings to contribute to process improvements and patient care standards.
- Stay updated on fertility treatment advancements and share relevant updates with patients and staff.
- Work with billing and financial teams to facilitate payment processing and resolve patient billing queries.
Compliance and Confidentiality
- Adhere to all relevant regulations and clinic policies in patient interactions and record-keeping.
- Maintain strict confidentiality of patient information.
Professional Development
- Engage in training and development opportunities to enhance skills in fertility care and patient support.
Qualifications and Experience
Experience:
- A minimum of 2 years’ experience in patient coordination within a fertility clinic or related healthcare setting.
Skills:
- Exceptional communication and interpersonal skills with a patient-centric approach.
- Proficient in maintaining detailed records and using patient management systems.
- Deep Understanding of IVF Processes
- Working with People Flexibility & Agility
- Delivering and Meeting Expectations
- Communication & Empathy
- Product knowledge
- Relationship building
What we offer
- A supportive, collaborative, and inclusive working environment.
- Opportunity to make a meaningful impact on patients’ lives.
- Pension Scheme provided by Royal London.
- 25 days annual leave plus public bank holidays.
- Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
- Wellbeing benefits, shopping and leisure vouchers through Perkbox.
- Buy or sell annual leave.
- Private Medical Insurance.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Hospitals and Health Care
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Fertility Care Coordinator employer: The Centre for Reproductive and Genetic Health (CRGH)
Contact Detail:
The Centre for Reproductive and Genetic Health (CRGH) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fertility Care Coordinator
✨Tip Number 1
Familiarise yourself with the latest advancements in fertility treatments and IVF processes. This knowledge will not only help you during interviews but also demonstrate your commitment to providing informed patient care.
✨Tip Number 2
Practice your communication skills, especially in explaining complex medical information in a simple and compassionate manner. Role-playing scenarios with friends or family can help you feel more confident when addressing patient concerns.
✨Tip Number 3
Network with professionals in the fertility care field. Attend relevant workshops or webinars to connect with others in the industry, which could lead to valuable insights and potential job referrals.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in patient care and clinic operations. This not only demonstrates your enthusiasm for the role but also helps you assess if the clinic's values align with yours.
We think you need these skills to ace Fertility Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient coordination, particularly within a fertility clinic or healthcare setting. Emphasise your communication skills and any specific knowledge of IVF processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the fertility treatment journey. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your previous roles that involved patient communication and coordination. Provide examples of how you have successfully managed patient interactions and improved their experience.
Showcase Your Soft Skills: Since the role requires exceptional interpersonal skills, make sure to highlight your ability to empathise with patients and provide emotional support. Use specific examples to demonstrate your patient-centric approach.
How to prepare for a job interview at The Centre for Reproductive and Genetic Health (CRGH)
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Fertility Care Coordinator. Familiarise yourself with patient coordination, communication, and the specific services offered by the clinic. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As this role requires exceptional communication, prepare to discuss examples of how you've effectively communicated with patients in the past. Highlight your ability to explain complex information clearly and compassionately, as well as how you handle sensitive situations.
✨Demonstrate Empathy and Support
Be ready to share experiences where you've provided emotional support to patients or clients. The interviewers will be looking for your ability to connect with patients on a personal level, so think of specific instances where you made a positive impact.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask the interviewers about the clinic's approach to patient care, team dynamics, and opportunities for professional development. This shows your enthusiasm for the role and helps you assess if the clinic is the right fit for you.
