The Centre for Emotional Health is recruiting for a Head of Business Development to work with our friendly and nurturing team, helping us grow our reach, develop new opportunities and build strong, lasting relationships with our partners and customers.
We are looking for someone with a strong track record in business development and income generation who can build influential partnerships, is confident leading strategic growth initiatives, and is motivated by helping a values-led charity achieve greater impact and sustainability.
Key Responsibilities:
Income Generation and Business Development
Strategic Partnerships and External Relations
CRM, Customer Insight and Market Intelligence
Communications, Marketing and Organisational Profile
Strategy
Income Generation and Business Development
Develop and implement a sales and marketing strategy, working alongside Financial Controller, Operations Lead and Communications & Engagement Manager
Build and maintain strong relationships with existing customers to maximise customer retention
Identify and develop innovative opportunities to pursue new customers, diversify income streams and extend the charity's reach
Monitor customer needs and identify opportunities for product, service and resource development
Develop and maintain a pipeline of opportunities through grants, commissioning, tenders and partnerships
Lead on writing high-quality tender submissions
Work with colleagues to write grant applications and reports, as required.
Strategic Partnerships and External Relations
Develop and maintain relationships with key stakeholders, including peer organisations, sector networks, and government and policy stakeholders.
Represent the charity at external meetings, conferences, events and networks
Develop and secure strategic partnerships that increase the charity's influence, reach and impact.
CRM, Customer Insight and Market Intelligence
Lead the use and development of the charity's CRM system
Ensure accurate recording and management of customer, partner and stakeholder data
Monitor sales pipelines and customer engagement activity
Analyse customer feedback, engagement data and market trends, using insight to inform service development, customer retention and business growth
Monitor policy developments, sector trends and competitor activity to identify opportunities and risks.
Communications, Marketing and Organisational Profile
Lead the charity's communications, marketing and engagement strategy
Oversee digital marketing activity to drive sales, including website, email, social media and SEO
Oversee production of marketing materials, working closely with Design & Resources Coordinator and Communications & Engagement Manager
Promote the charity's impact, expertise and thought leadership
Identify opportunities to increase visibility through media, events, partnerships and campaigns.
Strategy
Work closely with the Chief Executive and Strategy Team to shape the charity's long-term direction and sustainability
Contribute to Strategy Team Meetings and organisational planning
Develop and manage the business development budget
Use data and insight to drive continuous improvement
Report on business development activity, income generation and partnership outcomes.
General
Other duties: to carry out any other duties as requested by and agreed with the CEO and commensurate with the post; to adhere to The Centre for Emotional Health policies and procedures.
Essential
Experience and knowledge
Significant experience in business development, income generation, partnership development or a similar role
Experience building and maintaining strong relationships with customers, funders, partners and other stakeholders
Experience using market intelligence, customer insight, performance data and sector knowledge to identify and secure new income opportunities through contracts, tenders, grants, partnerships or commissioned services
Experience developing and delivering strategies that support organisational growth, sustainability and impact
Experience writing successful funding bids, tenders, proposals or business cases
Experience using CRM systems to manage relationships, opportunities and pipeline activity
Experience representing an organisation externally with senior stakeholders.
Skills and abilities
Strong commercial and strategic awareness, balanced with a commitment to social impact
Excellent written and verbal communication skills, including report, proposal and tender writing
Strong relationship-building, networking and influencing skills
Ability to identify opportunities for growth, innovation and sustainability
Strong analytical and problem-solving skills, using evidence and insight to inform decisions
Good project management, organisational and prioritisation skills.
Values and behaviours
A nurturing and collaborative approach that supports colleagues and fosters positive relationships
Professional, accountable, empathic, and able to represent the organisation with integrity and credibility
Proactive, adaptable and resilient, working effectively in a changing environment
Strategic, creative and solutions-focused, always seeking opportunities to improve and develop
Motivated by the charity's mission and values and inspired by the opportunity to make a transformative difference to emotional health and wellbeing outcomes.
Desirable
Experience working within the charity, not-for-profit or public sectors
Experience securing grant funding from trusts, foundations or statutory funders
Experience of commissioning, procurement or tendering frameworks
Experience developing strategic partnerships that increase organisational reach, influence or income
Experience of marketing, communications or customer engagement activity, including digital marketing
Understanding of the funding, policy and operating environment affecting charities
Experience of leading, managing or mentoring employees.
25 days annual leave per year
Employer pension contributions of 7% annual salary per annum
Life Assurance Cover
Cycle to Work Scheme
Flexible Working
The closing date for applications is 9am on Tuesday 20th October.
Interviews will take place on Tuesday 27th October at The Centre for Emotional Health's office.
Contact Details:
The Centre for Emotional Health Recruitment Team
