At a Glance
- Tasks: Deliver exceptional guest experiences and manage reservations at our stunning spa hotel.
- Company: Join the Celtic Collection, known for its inclusive and friendly work environment.
- Benefits: Enjoy competitive pay, discounts, career development, and a supportive team culture.
- Other info: Opportunities for growth and recognition in a dynamic hospitality setting.
- Why this job: Be a Hospitality Hero and make a real impact on guests' memorable stays.
- Qualifications: Experience in customer service, strong communication skills, and a passion for hospitality.
The predicted salary is between 12.92 - 12.92 £ per hour.
Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services Executive ‘Hospitality Heroes’ based at our St Brides Spa Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE:
- Previous experience in a guest service, reservations, sales or customer-focused role
- Excellent communication skills with a professional and confident telephone manner
- Strong IT skills and experience using computer booking systems and Microsoft Office applications
- A passion for delivering exceptional customer service and creating memorable guest experiences
- The ability to build rapport quickly and identify opportunities to enhance guest stays through upselling
- Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
- The ability to work independently and as part of a busy team
- Experience using Opera, Concept or similar hotel management systems would be advantageous
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Deliver a genuine, warm and friendly welcome to every guest, creating a personalised experience at every opportunity
- Handle room, restaurant and spa reservations, ensuring all bookings are processed accurately and efficiently
- Respond to guest enquiries by telephone, email and online channels, delivering excellent service at all times
- Promote hotel facilities, spa experiences, dining options and special offers to maximise revenue opportunities
- Ensure all bookings, guest profiles, deposits and payments are accurately recorded and maintained
- Liaise closely with housekeeping and other departments to ensure guest requirements and special requests are fulfilled
- Highlight VIP guests and ensure appropriate arrangements are in place prior to arrival
- Support the achievement of departmental revenue targets and service excellence objectives
BE RECOGNISED AND REWARDED:
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Guest Services Executive - Maternity Cover in Saundersfoot employer: The Celtic Manor Resort
At St Brides Spa Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our 'Hospitality Heroes' are recognised and rewarded for their dedication. With access to career development training from day one, generous discounts, and a supportive environment that encourages personal growth, you will thrive in your role while contributing to memorable guest experiences in the stunning location of Saundersfoot. Join us and be part of a team that values inclusivity, positivity, and the pursuit of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive - Maternity Cover in Saundersfoot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Manor Resort
Don't be shy about reaching out to The Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Executive - Maternity Cover in Saundersfoot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
