At a Glance
- Tasks: Create unforgettable guest experiences through reservations and exceptional customer service.
- Company: Join the Celtic Manor Resort, a leader in hospitality and guest satisfaction.
- Benefits: Enjoy competitive pay, discounts, career development, and wellness support.
- Other info: Work in a supportive environment with opportunities for growth and recognition.
- Why this job: Be a Hospitality Hero and make a real impact on guests' memorable stays.
- Qualifications: Great communication skills and a passion for customer service; experience preferred but not essential.
The predicted salary is between 12.92 - 12.92 £ per hour.
Join the Celtic Manor Resort as a Reservations Agent within our Sales & Revenue team. As one of our Hospitality Heroes, you will play an important role in creating exceptional guest experiences from the very first interaction. Working in a fast-paced reservations environment, you will help guests plan memorable stays, golfing experiences, spa breaks and dining experiences while contributing to the commercial success of the business.
Our ideal hero will have:
- Excellent communication and customer service skills
- A confident and professional telephone manner
- Previous experience within reservations, hospitality, sales or a customer contact environment (preferred but not essential)
- Strong attention to detail and accuracy when managing bookings
- The ability to work effectively in a busy, target-driven environment
Implementing our 'Yes, We Can' philosophy, you will:
- Manage guest enquiries and reservations via telephone and email
- Provide accurate information on accommodation, dining, golf, spa and resort facilities
- Identify opportunities to maximise revenue through upselling and cross-selling
- Deliver a seamless and personalised booking experience for every guest
- Work collaboratively with colleagues to achieve guest satisfaction and business objectives
As one of our Hospitality Heroes, you will receive a range of benefits including:
- Access to career development and training from day one
- Discounts on food and beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and annual recognition awards
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly and supportive environment
- I am encouraged to learn, grow and develop within my role
- I am recognised for my contribution and my ideas are valued
- I understand our ambition and can contribute to it every day
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
Reservations Agent in Newport employer: The Celtic Manor Resort
At St Brides Spa Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our 'Hospitality Heroes' are recognised and rewarded for their dedication. With access to career development training from day one, generous discounts, and a supportive environment that encourages personal growth, you will thrive in your role while contributing to memorable guest experiences in the stunning location of Saundersfoot. Join us and be part of a team that values inclusivity, positivity, and the pursuit of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Manor Resort
Don't be shy about reaching out to The Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
