Job Title - Junior Reservations Supervisor
Department – Reservations
Contract Type – Full Time, Permanent
Rate of Pay –£14.18 per hour
Hours – 40 Hours per Week
Location – Celtic Manor Resort
ID – req6917
Overview
Join the ‘Greatest Story in Hospitality’ by becoming one of our Reservations ‘Hospitality Heroes’ based at the iconic Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
We are looking for a motivated and detail-focused Junior Reservations Supervisor to support the day-to-day operation of our busy Reservations Team. This is an exciting opportunity for someone ready to take the next step in their hospitality career, gaining valuable leadership experience while helping to deliver exceptional guest service and supporting the commercial success of the Resort.
Working closely with the Reservations Manager, Assistant Reservations Manager and wider Reservations Team, you will play an important role in ensuring every guest receives a seamless experience from their first enquiry through to arrival.
Our Ideal Hero Will Have
Previous experience within a hotel reservations, reception, sales or customer service environment
Excellent communication skills with the confidence to engage with guests and colleagues at all levels
Strong organisational skills with a keen eye for detail and accuracy
Experience working towards targets and identifying opportunities to maximise revenue
A positive, proactive attitude with a passion for delivering outstanding guest experiences
Implementing Our ‘Yes, We Can’ Philosophy, You Will
Support the daily operation of the Reservations Department, ensuring enquiries and bookings are handled accurately and efficiently
Provide day-to-day guidance and support to Reservations Advisors, helping to maintain high service standards
Assist with coaching, training and onboarding team members to encourage development and success
Resolve guest enquiries and support with escalated requests, ensuring exceptional customer service at all times
Identify opportunities to maximise revenue through accommodation, dining, spa, golf and resort experience sales
Carry out quality and system checks, ensuring booking information and guest profiles remain accurate
Work closely with Front Office, Events, Sales, Spa, Golf and operational departments to deliver a seamless guest journey
Support the achievement of departmental targets while promoting a positive and motivated team culture
Be Recognised and Rewarded
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
Access to career development training from day one
Discounts on food and beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards
Grow With Us
As a Celtic Collection employee, you will be able to say:
I am equipped, trained, and supported to do the best job I can
I am proud to be part of The Celtic Collection and would recommend it to others
I work in an inclusive, friendly, positive and constructive environment
I am encouraged to learn, grow and develop and to try new things in my role
I am thanked and recognised for the work I do, and my views and ideas are valued
I am crystal clear about our ambition, and I can contribute to it every day
Recruitment Info
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
Junior Reservations Supervisor in Newport employer: The Celtic Manor Resort
Join the Celtic Manor Resort as Head Chef at The Olive Tree Restaurant, where you'll lead a talented kitchen brigade in one of Wales' premier hospitality venues. Enjoy a supportive work culture that prioritises employee growth, with access to career development training and recognition for your contributions. With competitive benefits including discounts on food and hotel stays, and a commitment to wellbeing, this role offers a rewarding opportunity to shape exceptional dining experiences in a vibrant environment.
