JOB TITLE – Head of Event Management
DEPARTMENT – Event Management
CONTRACT TYPE – Full Time
RATE OF PAY - Competitive Salary + Excellent Benefits
LOCATION – ICC Wales, Newport
ID – REQ6715
Lead Extraordinary Events. Create Exceptional Experiences.
At ICC Wales, we don't just host events, we create experiences that leave a lasting impression.
From international conferences and exhibitions to prestigious gala dinners and high-profile corporate events, our award-winning venue welcomes some of the most exciting events in the UK. We're now looking for an exceptional Head of Event Management to lead our talented team and ensure every event is delivered to the highest possible standard.
This is an opportunity for an experienced events leader to play a pivotal role within one of the UK's most distinctive convention centres, working with major clients, shaping memorable experiences and inspiring a high-performing team.
The Role
As Head of Event Management, you will take ownership of some of our most complex and high-profile events, acting as the primary liaison between our clients and operational teams.
You'll lead the Event Management function, ensuring seamless planning, exceptional delivery and outstanding client satisfaction from initial handover through to post-event review. Working closely with colleagues across Sales, Operations, Finance and wider venue departments, you'll ensure every detail is considered and every opportunity maximised.
You'll be a trusted advisor to clients, a supportive leader to your team, and a visible presence throughout the customer journey, ensuring ICC Wales continues to exceed expectations and deliver unforgettable events.
What You'll Be Doing
You'll be responsible for:
- Leading and developing the Event Management team, creating a culture of collaboration, accountability and excellence.
- Managing complex, large-scale and high-profile events from planning through to execution.
- Building strong, lasting relationships with clients and acting as their trusted point of contact.
- Ensuring accurate event documentation, contracts, financial information and operational briefs are completed to the highest standard.
- Driving revenue opportunities through effective upselling and commercial awareness.
- Coordinating cross-functional teams to ensure flawless event delivery.
- Overseeing event debriefs, feedback processes and continuous improvement initiatives.
- Monitoring team performance, standards, training and development.
- Supporting budget achievement and maintaining strong financial control across managed events.
- Championing health, safety and operational compliance across all events.
About You
We're looking for a passionate and experienced events professional who thrives in a fast-paced environment and enjoys turning ambitious plans into exceptional realities.
You'll bring:
- Significant experience within event management, hospitality, conferences, exhibitions or a related industry.
- Previous leadership experience with the ability to motivate, develop and inspire a team.
- Outstanding client relationship and stakeholder management skills.
- Excellent communication skills, both written and verbal.
- Strong organisational and project management abilities with exceptional attention to detail.
- Commercial awareness and experience of working towards budgets and revenue targets.
- The confidence to make decisions, solve problems and remain calm under pressure.
- A collaborative approach and the ability to build positive relationships across departments.
- A genuine passion for delivering remarkable customer experiences.
- Experience with venue management systems such as Delphi, Opera, Concept or similar would be advantageous.
Why ICC Wales?
As part of The Celtic Collection, you'll join a business renowned for delivering exceptional hospitality experiences and creating opportunities for people to grow successful careers.
We are committed to helping our teams thrive and providing an environment where talent, ambition and innovation are recognised and rewarded.
As one of our Hospitality Heroes, you'll enjoy:
- Career development and training opportunities from day one
- Discounted hotel stays and food & beverage across the Collection
- Discounted leisure membership
- Free virtual GP appointments
- 24/7 wellbeing support helpline
- NEST pension scheme
- Social Club and colleague events
- Monthly and annual recognition awards
- Opportunities to learn, develop and progress your career
Grow With Us
At The Celtic Collection, we want every colleague to feel proud of where they work and excited about where their career can take them. You'll be supported to do your best work, encouraged to develop your skills and empowered to help shape our future success.
If you're an inspiring leader with a passion for outstanding event delivery and are ready to take your career to the next level, we'd love to hear from you.
Join the Greatest Story in Hospitality and become our next Head of Event Management.
Recruitment Information
We reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage early applications.
Applicants must have the legal right to live and work in the United Kingdom and will be required to provide documentation confirming their eligibility to work prior to employment.
The Celtic Collection is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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