ICC Wales - Events Manager - Maternity Cover in Newport

Join the ‘Greatest Story in Hospitality’ by becoming one of our Event Manager ‘Hospitality Heroes’ based at the ICC Wales - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE:

• Proven experience in event planning and delivery within a convention centre, large-scale venue or hospitality environment.
• A confident, client-focused approach with strong relationship-building skills.
• Experience working with event management systems (Ungerboeck experience highly desirable).
• Excellent written and verbal communication skills – professional, clear, and persuasive.
• Strong organisational skills with the ability to juggle multiple events and priorities.
• A proactive, can-do mindset with the flexibility to thrive in a fast-paced, live-event environment.
• High standards in personal presentation and a professional attitude at all times.
• A sharp eye for quality and a proactive approach to ensuring service excellence.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:

• Oversee the end-to-end planning, coordination and delivery of conferences and events.
• Act as the main point of contact for clients, ensuring their vision is brought to life seamlessly.
• Manage events on-site during build, live operation and breakdown, liaising with internal departments and service partners.
• Ensure all events meet health & safety requirements, operational standards and client expectations.
• Coordinate logistics including floor plans, IT solutions, branding, staffing and equipment.
• Manage and control event budgets, additional costs and final invoices in collaboration with Finance.
• Identify opportunities to upsell and maximise event revenue during the planning process.
• Lead, motivate and support your team, fostering a positive, customer-focused culture.
• Produce post-event reports, identifying improvements and sharing best practice.
• Continuously innovate and improve procedures to enhance service delivery and efficiency.

BE RECOGNISED AND REWARDED:

As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US:

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO:

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.