At a Glance
- Tasks: Welcome guests and manage check-in/check-out processes with a friendly attitude.
- Company: Join the prestigious Celtic Collection, known for exceptional guest experiences.
- Benefits: Earn £12.72 per hour plus perks like free parking and lifestyle discounts.
- Other info: Enjoy career development opportunities and personalised training from day one.
- Why this job: Be the first impression for guests and enhance their stay at a luxury hotel.
- Qualifications: Friendly personality and ability to multi-task in a fast-paced environment.
The predicted salary is between 12.72 - 12.72 £ per hour.
DEPARTMENT – Front Office
RATE OF PAY - £12.72 per hour plus benefits!
CONTRACT TYPE – Permanent
HOURS OF WORK – 37.5 hours per week
SHIFT DETAILS – 5 days out of 7
OVERVIEW
Can you deliver a truly memorable first impression?
WHAT ARE WE LOOKING FOR …
We are looking to recruit a Guest Services Assistant (receptionist) to join our exceptional Front Office Team at The Celtic Collection. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi-tasking will be second to none whilst maintaining a positive attitude at all times.
WHAT YOU’LL DO …
As a Guest Services Assistant you will welcome and fulfil the check-in and check-out process for guests and group arrivals using the hotel systems. You will be required to have knowledge of The Celtic Collection and the services provided by various outlets.
WHATS IN IT FOR YOU…
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed!
WHO ARE WE …
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards. Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses. As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven. In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.
RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
Guest Services Assistant - Receptionist – Ty Hotel Magor in Newport employer: The Celtic Manor Resort
At St Brides Spa Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our 'Hospitality Heroes' are recognised and rewarded for their dedication. With access to career development training from day one, generous discounts, and a supportive environment that encourages personal growth, you will thrive in your role while contributing to memorable guest experiences in the stunning location of Saundersfoot. Join us and be part of a team that values inclusivity, positivity, and the pursuit of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Receptionist – Ty Hotel Magor in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Manor Resort
Don't be shy about reaching out to The Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Assistant - Receptionist – Ty Hotel Magor in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
