Job Title: Customer Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours: 37.5 per week | Permanent
Pay: £12.77 per hour + excellent benefits
Job ID - REQ6585
Overview
Looking for a customer service role in Newport where your communication skills really make a difference?
We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles.
You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.
What you’ll be doing
Responding to inbound calls and emails from guests
Providing clear, accurate information about our hotels, dining and facilities
Delivering a friendly, professional and helpful service on every interaction
Taking ownership of guest queries and resolving them efficiently
Creating a positive experience from the first contact to resolution
What we’re looking for
Experience in a customer service, call centre or contact centre role
Excellent verbal and written communication skills
Confidence handling a high volume of calls or enquiries
A calm, organised approach with strong attention to detail
A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.
Benefits include
Career development from day one
Discounts on hotel stays, food and drink
Discounted gym & leisure membership
Free GP virtual service
24/7 wellbeing support
Pension scheme
Social events and recognition awards
Additional information
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates .
Guest Relations Associate in Newport employer: The Celtic Manor Resort
Join the Celtic Manor Resort as Head Chef at The Olive Tree Restaurant, where you'll lead a talented kitchen brigade in one of Wales' premier hospitality venues. Enjoy a supportive work culture that prioritises employee growth, with access to career development training and recognition for your contributions. With competitive benefits including discounts on food and hotel stays, and a commitment to wellbeing, this role offers a rewarding opportunity to shape exceptional dining experiences in a vibrant environment.
