At a Glance
- Tasks: Lead a dynamic golf retail team and ensure top-notch customer service.
- Company: Join the Celtic Manor Resort, a leader in hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness support, and career development.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Be part of an inclusive team that values your ideas and growth.
- Qualifications: Experience in golf retail and strong leadership skills required.
The predicted salary is between 12.98 - 12.98 £ per hour.
DEPARTMENT – Golf Retail
CONTRACT TYPE - Permanent
RATE OF PAY - £12.98 per hour, plus excellent benefits
HOURS – 40 hours per week, over 5 days
LOCATION – Newport, NP18 1HQ
OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming one of our Retail ‘Hospitality Heroes’ in our Golf team based at our Celtic Manor Resort.
OUR IDEAL HERO WILL HAVE:
- A minimum of 12 months’ experience in a golf retail environment
- Experience of working to defined operating standards such as AA or 59 Club
- Proven ability to induct, train, develop and inspire a team
- Experience working with high-quality brands
- Excellent communication skills – both written and oral
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Be responsible for resolving all internal/external customer complaints escalated from team members
- Be responsible for ensuring the Department achieves a minimum score of 85% in audited AA Visits
- Maintain stock inventory in the pro shops
- Be responsible for the preparation and operation of any agreed sale markdown period, ensuring that the stock is clearly labeled, merchandised and replenished
- Manage the Golf Concept system to ensure that all bookings are checked-in, no shows are charged and thus revenue is maximised at all times
BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US - As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Golf Retail Supervisor in Newport employer: The Celtic Manor Resort
At St Brides Spa Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our 'Hospitality Heroes' are recognised and rewarded for their dedication. With access to career development training from day one, generous discounts, and a supportive environment that encourages personal growth, you will thrive in your role while contributing to memorable guest experiences in the stunning location of Saundersfoot. Join us and be part of a team that values inclusivity, positivity, and the pursuit of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Retail Supervisor in Newport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Celtic Manor Resort, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Celtic Manor Resort!
We think you need these skills to ace Golf Retail Supervisor in Newport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Celtic Manor Resort, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Celtic Manor Resort and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Celtic Manor Resort that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
