At a Glance
- Tasks: Welcome guests with a smile and manage check-ins and check-outs efficiently.
- Company: Join the vibrant team at Ty Hotel Newport, part of The Celtic Collection.
- Benefits: Enjoy competitive pay, career development, exclusive discounts, and wellbeing support.
- Other info: Join a friendly, inclusive team with regular appreciation events and growth opportunities.
- Why this job: Be the heart of hospitality and create memorable experiences for every guest.
- Qualifications: A passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 12.72 - 12.72 £ per hour.
Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 21.5 per week
Location: Newport, NP18 2LX
Reference: REQ6798
Be the Heart of Ty Hotel Newport! Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.
What Makes You Our Next Hero?
- You’re calm, professional, and always ready with a smile, no matter how busy it gets.
- You’re passionate about creating memorable guest experiences, from check-in to check-out.
- You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
- You shine in a fast-paced, guest-focused environment and love being part of a team.
What You’ll Do
- Greet every guest with warmth and genuine hospitality, making them feel right at home.
- Manage check-ins, check-outs, and group arrivals with efficiency and flair.
- Share your knowledge of The Celtic Collection to help guests make the most of their stay.
- Leave a lasting impression – every guest, every time.
Why Join Us?
- Career development from day one, grow your skills and your future.
- Exclusive discounts on dining, stays, and leisure membership.
- Free virtual GP appointments and a 24/7 wellbeing helpline.
- NEST pension scheme and staff social club.
- Regular appreciation events and monthly/year-end awards.
Grow With The Celtic Collection
Here, you’ll be able to say:
- “I’m equipped, trained, and supported to do my best work.”
- “I’m proud to be part of The Celtic Collection and recommend it to others.”
- “I work in a friendly, inclusive, and positive environment.”
- “I’m encouraged to learn, develop, and share my ideas.”
- “I’m recognised and valued for what I do, every day.”
Recruitment Info
We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.
Front Office Agent - Ty Hotel Newport employer: The Celtic Manor Resort
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