At a Glance
- Tasks: Welcome guests with a smile and manage check-ins and check-outs efficiently.
- Company: Join the legendary Coldra Court Hotel and be part of a supportive team.
- Benefits: Enjoy competitive pay, career development, exclusive discounts, and wellbeing support.
- Other info: Be part of a friendly, inclusive workplace with growth opportunities.
- Why this job: Create memorable experiences for guests in a buzzing hotel environment.
- Qualifications: A passion for hospitality and excellent communication skills.
The predicted salary is between 12.72 - 12.72 £ per hour.
Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 15 per week, across 2 days
Location: Newport, NP18 2LX
Reference: Req5410
Be the Heart of Our Hotel! Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.
What Makes You Our Next Hero?
- You’re calm, professional, and always ready with a smile—no matter how busy it gets.
- You’re passionate about creating memorable guest experiences, from check-in to check-out.
- You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
- You shine in a fast-paced, guest-focused environment and love being part of a team.
What You’ll Do:
- Greet every guest with warmth and genuine hospitality, making them feel right at home.
- Manage check-ins, check-outs, and group arrivals with efficiency and flair.
- Share your knowledge of The Celtic Collection to help guests make the most of their stay.
- Leave a lasting impression - every guest, every time.
Why Join Us?
- Career development from day one—grow your skills and your future.
- Exclusive discounts on dining, stays, and leisure membership.
- Free virtual GP appointments and a 24/7 wellbeing helpline.
- NEST pension scheme and staff social club.
- Regular appreciation events and monthly/year-end awards.
Grow With The Celtic Collection
- “I’m equipped, trained, and supported to do my best work.”
- “I’m proud to be part of The Celtic Collection and recommend it to others.”
- “I work in a friendly, inclusive, and positive environment.”
- “I’m encouraged to learn, develop, and share my ideas.”
- “I’m recognised and valued for what I do, every day.”
RECRUITMENT INFO - We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.
Front Office Agent - Coldra Court in Newport employer: The Celtic Manor Resort
Join Coldra Court Hotel, where we prioritise our team members' growth and well-being in a vibrant and supportive environment. As a Front Office Agent, you'll not only enjoy competitive pay and fantastic benefits but also have access to career development opportunities, exclusive discounts, and a culture that celebrates your contributions. Experience the joy of making guests smile while being part of a friendly team that values your input and encourages your professional journey.
