At a Glance
- Tasks: Welcome guests with a smile and manage check-ins and check-outs efficiently.
- Company: Join the legendary Coldra Court Hotel and be part of a supportive team.
- Benefits: Enjoy competitive pay, career development, exclusive discounts, and wellbeing support.
- Other info: Be part of a friendly, inclusive workplace with growth opportunities.
- Why this job: Create memorable experiences for guests in a buzzing hotel environment.
- Qualifications: A passion for hospitality and excellent communication skills.
The predicted salary is between 12.72 - 12.72 £ per hour.
Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 15 per week, across 2 days
Location: Newport, NP18 2LX
Reference: Req5410
Be the Heart of Our Hotel! Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.
What Makes You Our Next Hero?
- You’re calm, professional, and always ready with a smile—no matter how busy it gets.
- You’re passionate about creating memorable guest experiences, from check-in to check-out.
- You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
- You shine in a fast-paced, guest-focused environment and love being part of a team.
What You’ll Do:
- Greet every guest with warmth and genuine hospitality, making them feel right at home.
- Manage check-ins, check-outs, and group arrivals with efficiency and flair.
- Share your knowledge of The Celtic Collection to help guests make the most of their stay.
- Leave a lasting impression - every guest, every time.
Why Join Us?
- Career development from day one—grow your skills and your future.
- Exclusive discounts on dining, stays, and leisure membership.
- Free virtual GP appointments and a 24/7 wellbeing helpline.
- NEST pension scheme and staff social club.
- Regular appreciation events and monthly/year-end awards.
Grow With The Celtic Collection
- “I’m equipped, trained, and supported to do my best work.”
- “I’m proud to be part of The Celtic Collection and recommend it to others.”
- “I work in a friendly, inclusive, and positive environment.”
- “I’m encouraged to learn, develop, and share my ideas.”
- “I’m recognised and valued for what I do, every day.”
RECRUITMENT INFO - We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.
Front Office Agent - Coldra Court in Newport employer: The Celtic Manor Resort
Join Coldra Court Hotel, where we prioritise our team members' growth and well-being in a vibrant and supportive environment. As a Front Office Agent, you'll not only enjoy competitive pay and fantastic benefits but also have access to career development opportunities, exclusive discounts, and a culture that celebrates your contributions. Experience the joy of making guests smile while being part of a friendly team that values your input and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent - Coldra Court in Newport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Celtic Manor Resort and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Office Agent - Coldra Court in Newport
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Celtic Manor Resort that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Celtic Manor Resort.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Celtic Manor Resort get a sense of who you are beyond your experience!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Celtic Manor Resort and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
