At a Glance
- Tasks: Assist guests with inquiries via phone and email, ensuring a positive experience.
- Company: Celtic Manor Resort, a premium hospitality destination in Newport.
- Benefits: Earn £12.71 per hour in a dynamic and rewarding environment.
- Other info: Join a diverse team committed to inclusivity and equal opportunities.
- Why this job: Use your communication skills to make a real difference in guest experiences.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Looking for a customer service role in Newport where your communication skills really make a difference? We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles. You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.
What you’ll be doing:
- Responding to inbound calls and emails from guests
- Providing clear, accurate information about our hotels, dining and facilities
- Delivering a friendly, professional and helpful service on every interaction
- Taking ownership of guest queries and resolving them efficiently
- Creating a positive experience from the first contact to resolution
What we’re looking for:
- Experience in a customer service, call centre or contact centre role
- Excellent verbal and written communication skills
- Confidence handling a high volume of calls or enquiries
- A calm, organised approach with strong attention to detail
- A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
Casual Guest Relations Associate in Newport employer: The Celtic Manor Resort
Celtic Manor Resort is an exceptional employer that values its employees by fostering a supportive and inclusive work culture. As a Casual Guest Relations Associate, you will enjoy the benefits of working in a premium hospitality environment, where your customer service skills can shine while contributing to memorable guest experiences. With opportunities for personal growth and development, this role offers a unique chance to thrive in a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Relations Associate in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Celtic Manor Resort. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Celtic Manor Resort before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Guest Relations Associate in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Celtic Manor Resort:Your cover letter is your chance to shine! Tell us why you want to work at The Celtic Manor Resort specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Celtic Manor Resort!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
