At a Glance
- Tasks: Welcome guests and ensure smooth check-ins and check-outs at our iconic resort.
- Company: Join The Celtic Manor Resort, a leader in five-star hospitality.
- Benefits: Earn £12.71 per hour in a supportive and inclusive environment.
- Other info: Opportunities for growth and development in a friendly team.
- Why this job: Be the face of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Passion for guest service and ability to thrive in a fast-paced setting.
The predicted salary is between 12.71 - 12.71 £ per hour.
Be Part of the Greatest Story in Hospitality. Step into a world of five-star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.
What Makes You Our Ideal Hospitality Hero?
- A calm, confident, and professional presence – even during busy times
- A genuine passion for delivering world-class guest service
- The ability to juggle tasks with ease while keeping a positive attitude
- A proactive, guest-first mindset in a fast-paced environment
What You’ll Be Doing
- Greet guests with a warm welcome and ensure smooth check-ins and check-outs
- Manage individual and group arrivals using our hotel systems
- Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
- Leave a lasting impression by delivering a seamless, five-star experience from start to finish
GROW WITH US
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO
We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.
Casual Front Office Agent in Newport employer: The Celtic Manor Resort
At The Celtic Manor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and recognised for their contributions. As a Casual Front Office Agent in Newport, you will enjoy competitive pay, opportunities for personal growth, and the chance to be part of a supportive team dedicated to delivering five-star guest experiences. Join us and thrive in an inclusive environment that encourages learning and development while making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Office Agent in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Manor Resort
Don't be shy about reaching out to The Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Front Office Agent in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
