At a Glance
- Tasks: Welcome guests and ensure smooth check-ins and check-outs at our iconic resort.
- Company: Join The Celtic Manor Resort, a leader in five-star hospitality.
- Benefits: Earn £12.71 per hour in a supportive and inclusive environment.
- Other info: Opportunities for growth and development in a friendly team.
- Why this job: Be the face of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Passion for guest service and ability to thrive in a fast-paced setting.
The predicted salary is between 12.71 - 12.71 £ per hour.
Be Part of the Greatest Story in Hospitality. Step into a world of five-star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.
What Makes You Our Ideal Hospitality Hero?
- A calm, confident, and professional presence – even during busy times
- A genuine passion for delivering world-class guest service
- The ability to juggle tasks with ease while keeping a positive attitude
- A proactive, guest-first mindset in a fast-paced environment
What You’ll Be Doing
- Greet guests with a warm welcome and ensure smooth check-ins and check-outs
- Manage individual and group arrivals using our hotel systems
- Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
- Leave a lasting impression by delivering a seamless, five-star experience from start to finish
GROW WITH US
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO
We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.
Casual Front Office Agent in Newport employer: The Celtic Manor Resort
At The Celtic Manor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and recognised for their contributions. As a Casual Front Office Agent in Newport, you will enjoy competitive pay, opportunities for personal growth, and the chance to be part of a supportive team dedicated to delivering five-star guest experiences. Join us and thrive in an inclusive environment that encourages learning and development while making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Office Agent in Newport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Celtic Manor Resort and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Front Office Agent in Newport
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Celtic Manor Resort that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Celtic Manor Resort.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Celtic Manor Resort get a sense of who you are beyond your experience!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Celtic Manor Resort and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
