At a Glance
- Tasks: Support daily operations and deliver exceptional guest experiences at Celtic Mall.
- Company: Join the Celtic Collection, a leader in hospitality with a vibrant culture.
- Benefits: Enjoy competitive pay, discounts, career training, and wellness support.
- Other info: Inclusive environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your ideas and growth.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
Join the ‘Greatest Story in Hospitality’ by becoming one of our Golf & Retail Hospitality Heroes based at Celtic Mall at the world-renowned Celtic Manor Resort. We are seeking an enthusiastic and commercially minded Assistant Retail Manager to support the successful operation of Celtic Mall. Working alongside the Golf & Retail leadership team, you will play a vital role in delivering exceptional guest experiences, driving retail sales and profitability, maintaining outstanding merchandising standards and leading a high-performing team.
This is an exciting opportunity for an experienced retail professional who thrives in a guest-focused environment and is passionate about delivering five-star service.
Our Ideal Hero Will Have:
- Previous experience in a retail supervisory or management role
- Strong commercial awareness and a proven ability to drive sales performance
- Experience of stock control, merchandising and inventory management
- Excellent communication and customer service skills
- Strong leadership skills with the ability to motivate, coach and develop a team
Implementing Our ‘Yes, We Can’ Philosophy, You Will:
- Support the day-to-day management and operational delivery of Celtic Mall
- Deliver exceptional guest service and create memorable guest experiences
- Manage stock control, stock takes, ordering and merchandising standards
- Lead, motivate and develop team members to achieve business objectives
- Drive retail revenue and identify opportunities to improve sales and profitability
Be Recognised and Rewarded:
As one of our Hospitality Heroes you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food and beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
Grow With Us:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained and supported to do the best job I can.
- I am proud to be part of The Celtic Collection and would recommend it to others.
- I work in an inclusive, friendly, positive and constructive environment.
- I am encouraged to learn, grow and develop and to try new things in my role.
- I am thanked and recognised for the work I do, and my views and ideas are valued.
- I am crystal clear about our ambition, and I can contribute to it every day.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
Assistant Retail Manager – Celtic Mall in Newport employer: The Celtic Manor Resort
Join the Celtic Manor Resort as Head Chef at The Olive Tree Restaurant, where you'll lead a talented kitchen brigade in one of Wales' premier hospitality venues. Enjoy a supportive work culture that prioritises employee growth, with access to career development training and recognition for your contributions. With competitive benefits including discounts on food and hotel stays, and a commitment to wellbeing, this role offers a rewarding opportunity to shape exceptional dining experiences in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Manager – Celtic Mall in Newport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Celtic Manor Resort, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Celtic Manor Resort!
We think you need these skills to ace Assistant Retail Manager – Celtic Mall in Newport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Celtic Manor Resort, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Celtic Manor Resort and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Celtic Manor Resort that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
