At a Glance
- Tasks: Welcome guests and create memorable experiences in a fast-paced environment.
- Company: Join the Celtic Collection, known for its inclusive and friendly culture.
- Benefits: Enjoy competitive pay, discounts, career development, and wellness support.
- Other info: Great opportunities for growth and recognition in a supportive team.
- Why this job: Become a Hospitality Hero and make a real impact on guest experiences.
- Qualifications: Passion for service, multitasking skills, and a positive attitude.
The predicted salary is between 12.72 - 12.72 £ per hour.
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Guest Services Associate based at our Ty-Milford Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE:
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure.
- A passion for delivering outstanding guest service, creating memorable experiences every time.
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude.
- The ability to thrive in a fast-paced, guest-focused environment.
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
- Handle individual and group arrivals efficiently using hotel systems.
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.
BE RECOGNISED AND REWARDED:
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end-of-year awards.
GROW WITH US:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN.
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment.
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role.
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Guest Services Associate employer: The Celtic Manor Resort
At St Brides Spa Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our 'Hospitality Heroes' are recognised and rewarded for their dedication. With access to career development training from day one, generous discounts, and a supportive environment that encourages personal growth, you will thrive in your role while contributing to memorable guest experiences in the stunning location of Saundersfoot. Join us and be part of a team that values inclusivity, positivity, and the pursuit of excellence in hospitality.
