Guest Services Associate - Nights in Cardiff

Join the ‘Greatest Story in Hospitality’ by becoming one of our Front Office Hospitality Heroes at the luxurious Parkgate Hotel in the heart of Cardiff. We are looking for a Guest Services Associate – Nights to help deliver exceptional guest experiences throughout the overnight operation. Acting as one of the key points of contact for our guests, you will provide a warm welcome, deliver outstanding service and ensure the smooth running of the hotel during the night.

Working closely with the Night Duty Manager and Front of House Manager, you will support all aspects of the overnight operation, from guest arrivals and departures to night audit procedures, preparing the hotel for the following day and assisting departments across the hotel as required. This is an exciting opportunity for an individual who enjoys working in a guest-focused environment and takes pride in providing memorable experiences.

Our Ideal Hero Will Have

• Previous experience in a hotel, hospitality or customer service environment
• Experience working night shifts or within a 24-hour operation
• Excellent communication and interpersonal skills
• A professional and welcoming approach to guest service
• Good IT skills, with experience of hotel systems such as Opera being advantageous
• A flexible and proactive attitude with the ability to work independently
• Strong organisational skills and attention to detail
• The ability to remain calm and professional when handling guest queries

Desirable qualifications include First Aid at Work, Basic Food Hygiene and a Personal Licence.

Implementing Our ‘Yes, We Can’ Philosophy, You Will

• Deliver exceptional guest service from arrival through to departure
• Support the Night Duty Manager with overnight operations and night audit procedures
• Handle guest enquiries, requests and feedback professionally and efficiently
• Manage billing procedures and support the reconciliation of daily revenues
• Prepare the hotel and its outlets for the following day's business
• Maintain high standards of cleanliness, presentation and safety throughout the hotel
• Provide concierge-style assistance and extensive knowledge of hotel facilities and local attractions
• Support other departments during the overnight operation where required
• Ensure all front-of-house procedures and checklists are completed accurately

Be Recognised and Rewarded

As one of our Hospitality Heroes you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food and beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow With Us

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop and to try new things in my role.
• I am thanked and recognised for the work I do, and my views and ideas are valued.
• I am crystal clear about our ambition, and I can contribute to it every day.

Recruitment Info

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.