At a Glance
- Tasks: Be the friendly face of our hotel, helping guests with their needs and inquiries.
- Company: Join the Celtic Collection, a leader in hospitality with a vibrant team culture.
- Benefits: Enjoy career development, discounts, wellness support, and recognition for your hard work.
- Other info: Work in an inclusive and supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in guests' experiences while growing your skills in hospitality.
- Qualifications: Great communication skills and a passion for providing exceptional service.
The predicted salary is between 12.72 - 12.72 £ per hour.
Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services Associate ‘Hospitality Heroes’ based in our Parkgate Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE:
- Excellent communication skills, a passion for hospitality, and a keen eye for detail.
- The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets.
- Exceptional service skills towards guests and colleagues with professionalism and warmth.
- Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction.
- Excellent verbal and written communication skills, creating a seamless guest experience.
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Be the first point of contact for guests via phone and email, delivering a warm and helpful service.
- Provide a personalised experience, ensuring every guest interaction feels special.
- Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively.
- Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail.
BE RECOGNISED AND REWARDED:
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end-of-year awards.
GROW WITH US:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN.
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment.
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role.
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Guest Services Associate in Cardiff employer: The Celtic Manor Resort
Join the Celtic Collection as a Guest Services Associate and become part of a vibrant team dedicated to delivering exceptional hospitality in the heart of Cardiff. With a strong focus on employee growth, you will benefit from comprehensive training, career development opportunities, and a supportive work culture that values your contributions. Enjoy perks such as discounts on hotel stays and dining, a 24/7 wellbeing helpline, and recognition for your hard work, all while working in an inclusive and friendly environment that encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Manor Resort
Don't be shy about reaching out to The Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Associate in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
