At a Glance
- Tasks: Deliver top-notch customer service and assist with ticket sales at Celtic Park.
- Company: Join the legendary Celtic Football Club, a global icon in football.
- Benefits: Permanent position with a supportive team and opportunities for growth.
- Other info: Flexible hours and a chance to work in a vibrant sports culture.
- Why this job: Be part of an exciting environment and connect with passionate fans.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
We are currently recruiting for a Customer Service Operator to work in our ticket office, providing world class customer service to supporters and stakeholders.
Key Accountabilities
- Provide a high-level customer service and resolve supporter enquiries through the Celtic Ticket Office counter and telephone line
- Process home match, away match, and season ticket sales
- Process payments and follow all daily banking procedures
- Use the provided ticketing system to ensure accurate supporter records are maintained
- Printing, fulfilment and posting of home and away match tickets
- Adhere to the Ticket Office and Club Policies and Procedures at all times
- Provide assistance in other areas of Ticket Office operations as requested by Ticket Office Management
- Ensure all communications with colleagues are professional, appropriate, and considerate of individual needs and circumstances
- Actively build and maintain positive working relationships with colleagues across the Club, ensuring a collaborative approach is adopted at all times
- Treat all colleagues with dignity and respect, ensuring that your behaviour and approach are inclusive of all backgrounds and abilities
Skills & Experience
- Previous experience in a customer service role
- Previous experience in ticket sales/administration
- Excellent communication and customer service skills, both verbal and written
- Able to work individually and as part of a team, collaborating with colleagues
- Flexible and able to manage own workload
- Good planning and organisation skills
- Strong attention to detail, with the ability to problem solve and analyse
- Strong initiative and quick thinking
- Good relationship management skills
- Personal accountability and able to highlight issues or gaps in processes
- Higher Maths and English or equivalent
- Knowledge of Celtic Football Club would be advantageous
About Celtic Football Club
Celtic Football Club is one of the most famous and successful football clubs in the world. Based in Glasgow, Scotland, the club has a rich history and a passionate global fanbase. We are committed to innovation and providing our supporters with the best possible experience, both on and off the pitch.
How to apply
To apply for this exciting opportunity, please submit your CV and a covering letter outlining your suitability for the role below by the closing date of July 10, 2026. Unfortunately, due to the high number of applications we receive, we are unable to provide feedback to applicants that have not been selected for interview stage.
No job applicant or employee will receive less favourable treatment on the grounds of sex, race, age, ethnic origin, marital status, pregnancy and maternity, civil partnership status, any gender re-assignment/identity/expression, religion or belief, sexual orientation or disability or other legal protected characteristics. We are a Disability Confident Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the criteria for the job.
Apply now. Please complete an application form and submit together with a CV & Covering Letter.
Customer Service Operator in Glasgow employer: The Celtic Football Club
Celtic Football Club is an exceptional employer, offering a vibrant work culture at the iconic Celtic Park in Glasgow. As a Customer Service Operator, you will be part of a dedicated team that values collaboration and inclusivity, while providing world-class service to our passionate supporters. With opportunities for personal growth and development within one of the most renowned football clubs globally, you will find a rewarding career path that celebrates both your contributions and the rich heritage of the club.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Celtic Football Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Celtic Football Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Celtic Football Club:Your cover letter is your chance to shine! Tell us why you want to work at The Celtic Football Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Celtic Football Club!
How to prepare for a job interview at The Celtic Football Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
