At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and maintain high service standards.
- Company: Join the Celtic Collection, known for its inclusive and supportive work culture.
- Benefits: Enjoy competitive pay, career development, discounts, and a 24/7 wellbeing helpline.
- Other info: Great opportunities for growth and recognition in a friendly, positive atmosphere.
- Why this job: Be a Hospitality Hero and make every guest's stay memorable at a stunning spa hotel.
- Qualifications: Supervisory skills and experience in a hotel environment are essential.
The predicted salary is between 13.28 - 13.28 £ per hour.
- JOB TITLE –
- Guest Services Supervisor
- DEPARTMENT –
- Front of House
- CONTRACTTYPE -
- Full Time
- RATE OFPAY -
- £13.28 per hour, plus service charge, plus excellent company benefits
- HOURS –
- 40 hours per week, 5 days out of 7
- LOCATION –
- St Brides SA69 9NH
- ID –
- REQ
- Overview
Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services ‘Hospitality Heroes’ based at our St Brides Spa Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.
- Our Ideal Hero Will Have
- Strong supervisory qualities with the ability to organize and motivate the Front Office team to deliver outstanding service.
- The confidence to tackle daily operational challenges and have a solution-focused mindset.
- Experience in a hotel environment with a solid understanding of front office procedures and guest service standards.
- A track record of being able to create outstanding guest experiences in a high-expectation environment.
- The ability to drive efficiency and high standards in a fast‑paced, quality‑driven setting.
Responsibilities – Implementing Our ‘YES, WE CAN’ Philosophy
- Lead by example – ensure Front of House team members uphold department standards throughout your shift.
- Deliver exceptional guest experiences from arrival to departure, making every moment special.
- Train and develop the team to meet the Collections standards and evolving business needs.
- Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere.
- Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day‑to‑day tasks.
- Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
- Confidently resolve any front office issues in the absence of the Front Office Manager.
Benefits
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end‑of‑year awards.
- Growth and Culture
As a Celtic Collection employee, you will be supported to do the best job you can.
Our environment is inclusive, friendly, positive and constructive, encouraging learning and growth.
Your work is valued, and your ideas are respected.
Recruitment Information
In the event we receive a high number of applications, we reserve the right to close this campaign early.
All applicants must have the right to live and work in the UK.
Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.
The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
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Guest Services Supervisor in Saundersfoot employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor in Saundersfoot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor in Saundersfoot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
