At a Glance
- Tasks: Coordinate room allocations and create exceptional guest experiences before arrival.
- Company: Join The Celtic Manor Resort, a leader in hospitality.
- Benefits: Career development, discounts, wellbeing support, and recognition events.
- Other info: Dynamic, inclusive environment with opportunities for growth and development.
- Why this job: Be a Hospitality Hero and make a real impact on guest journeys.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
As a Rooms Allocation Coordinator, you will play a pivotal role in creating exceptional guest experiences before our guests even arrive.
Combining reception expertise with meticulous planning and organisation, you'll coordinate room allocations, manage guest preferences, prepare VIP arrivals, validate reservations and payment arrangements, and work closely with departments across the resort to ensure every stay begins seamlessly.
- Review daily arrivals and allocate guestrooms based on guest preferences, special requests, VIP status and operational requirements
- Coordinate seamless pre-arrival preparations including celebration packages, amenities, upgrades and personalised guest experiences
- Liaise with Housekeeping, Reservations, Guest Services and Duty Managers to ensure room readiness and guest satisfaction
- Validate reservation details, payment arrangements and billing instructions before guest arrival
- Maintain accurate guest profiles, guest history records and reservation information to support exceptional personalised service
- Proactively identify opportunities to enhance the guest journey from pre-arrival through to departure
If you are passionate about guest service, thrive in a fast-paced environment and enjoy getting the details right, this could be the perfect opportunity for you.
- Previous experience in a guest-facing or customer service role
- Excellent communication skills, both written and verbal
- Strong organisational skills with exceptional attention to detail
- Confidence using Microsoft Office and computerised systems
- The ability to prioritise tasks and work effectively in a busy environment
- Hospitality experience within a 4-star or 5-star hotel environment (desirable)
- Knowledge of Opera, Delphi, Concept or Micros systems (desirable)
Join the 'Greatest Story in Hospitality' by becoming one of our Front Office 'Hospitality Heroes' based at The Celtic Manor Resort, just one of the fantastic opportunities we offer from 'Manor to Marina'.
- BE RECOGNISED AND REWARDED
- As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
- GROW WITH US
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
- #J-18808-Ljbffr
Rooms Allocation Coordinator employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Allocation Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooms Allocation Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
