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- Tasks: Lead our Golf retail team, ensuring top-notch customer service and stock management.
- Company: Join Celtic Manor Resort, a leader in hospitality with diverse opportunities.
- Benefits: Enjoy competitive pay, discounts, career training, and a supportive work environment.
- Why this job: Be part of a positive culture that values your ideas and encourages growth.
- Qualifications: 12 months experience in golf retail and strong communication skills required.
- Other info: Flexible hours and a chance to be recognised for your hard work.
The predicted salary is between 28800 - 43200 £ per year.
Be responsible for resolving all internal/external customer complaints escalated from team members.
Ensure the Department achieves a minimum score of 85% in audited AA Visits.
Maintain stock inventory in the pro shops.
Prepare and operate any agreed sale markdown period, ensuring stock is clearly labeled, merchandised, and replenished.
Manage the Golf Concept system to ensure all bookings are checked-in, no-shows are charged, and revenue is maximized at all times.
BE RECOGNISED AND REWARDED
As one of our \’Hospitality Heroes\’, you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early.
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.
- A minimum of 12 months\’ experience in a golf retail environment
- Experience of working to defined operating standards such as AA or 59 Club
- Proven ability to induct, train, develop and inspire a team
- Experience working with high-quality brands
- Excellent communication skills – both written and oral
IMPLEMENTING OUR \’YES, WE CAN\’ PHILOSOPHY, YOU WILL
Join the \’Greatest Story in Hospitality\’ by becoming one of our Retail \’Hospitality Heroes\’ in our Golf Operations team based at our Celtic Manor Resort – just one of the fantastic opportunities we offer from \’Manor to Marina\’.
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Retail Manager - Newport employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Newport
✨Tip Number 1
Familiarise yourself with the specific golf retail environment and the brands they carry. Understanding the products and services offered at Celtic Manor Resort will help you demonstrate your passion and knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of Celtic Manor Resort, especially those in the Golf Operations team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in training and developing teams. Think of specific examples where you've successfully inspired your team, as this is a key requirement for the Retail Manager role.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've resolved complaints or improved customer satisfaction in previous roles. This aligns with their 'Yes, We Can' philosophy and will set you apart from other candidates.
We think you need these skills to ace Retail Manager - Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in a golf retail environment. Emphasise your ability to train and inspire a team, as well as your familiarity with high-quality brands.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've resolved customer complaints or improved operational standards in previous positions.
Highlight Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your written and oral communication abilities, particularly in a retail context.
Showcase Your Achievements: Include any measurable achievements from your past roles, such as improving customer satisfaction scores or successfully managing stock inventory. This will help you stand out as a candidate who can contribute to the company's goals.
How to prepare for a job interview at The Celtic Collection
✨Showcase Your Retail Experience
Make sure to highlight your previous experience in a golf retail environment. Be prepared to discuss specific examples of how you've met defined operating standards and how you’ve contributed to team success.
✨Demonstrate Leadership Skills
Since the role involves training and inspiring a team, come ready with examples of how you've successfully inducted and developed team members in the past. This will show your potential employer that you can lead effectively.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial during the interview.
✨Understand the Company Culture
Familiarise yourself with the company’s ‘Yes, We Can’ philosophy and their commitment to inclusivity and development. Be ready to discuss how your values align with theirs and how you can contribute to their positive work environment.
