At a Glance
- Tasks: Provide top-notch info on accommodation, dining, and resort facilities while upselling services.
- Company: Join a vibrant hospitality team dedicated to guest satisfaction and teamwork.
- Benefits: Enjoy career development, discounts, wellness support, and recognition for your hard work.
- Other info: Work in an inclusive environment with opportunities for growth and appreciation.
- Why this job: Be a Hospitality Hero and create memorable experiences for guests every day.
- Qualifications: Customer service skills and attention to detail; experience in hospitality is a plus.
The predicted salary is between 18900 - 23100 £ per year.
- Provide accurate information on accommodation, dining, golf, spa and resort facilities
- Identify opportunities to maximise revenue through upselling and cross-selling
- Deliver a seamless and personalised booking experience for every guest
- Work collaboratively with colleagues to achieve guest satisfaction and business objectives
- Excellent communication and customer service skills
- A confident and professional telephone manner
- Previous experience within reservations, hospitality, sales or a customer contact environment (preferred but not essential)
- Strong attention to detail and accuracy when managing bookings
- The ability to work effectively in a busy, target-driven environment
- Implementing our 'Yes, We Can' philosophy, you will
- Be recognised and rewarded
- As one of our Hospitality Heroes, you will receive a range of benefits including:
- Access to career development and training from day one
- Discounts on food and beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and annual recognition awards
- Grow with us
As a Celtic Collection employee, you will be able to say
- I am equipped, trained and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly and supportive environment
- I am encouraged to learn, grow and develop within my role
- Staff appreciation events
- I am recognised for my contribution and my ideas are valued
- I understand our ambition and can contribute to it every day
- #J-18808-Ljbffr
Reservations Agent employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
We think you need these skills to ace Reservations Agent
Communication Skills
Customer Service Skills
Attention to Detail
Sales Skills
Upselling
Cross-Selling
Booking Management
