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- Tasks: Welcome guests and handle their needs during the night shift with a friendly approach.
- Company: Join a vibrant hotel team focused on exceptional guest experiences.
- Benefits: Career development training, discounts, wellbeing support, and social events.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Passion for hospitality and strong multitasking skills required.
- Other info: Enjoy a supportive culture that encourages growth and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As a Guest Services Associate (Nights), you will ensure guests are given a warm and friendly welcome to the hotel and are roomed according to department standards, even during late arrivals. You will be responsible for overnight guest interactions, handling queries, and supporting any late-night or early-morning needs. You will embrace our latest technology and ensure a consistent level of service is offered at all times, from arrival through to departure. You will carry out nightly audits, maintain security protocols, and ensure the smooth running of the hotel during night hours. Extensive knowledge of the hotel and its services is essential, as is the ability to provide a high level of service to all guests and colleagues, ensuring excellence throughout the stay.
Responsibilities
- Welcome and assist guests during the overnight shift, handling queries and late-night/early-morning needs.
- Manage guest check-in/check-out in line with department standards for night operations.
- Perform nightly audits and maintain security protocols to ensure guest safety and property integrity.
- Utilize hotel technology to deliver consistent service from arrival to departure.
- Coordinate with other departments as needed to support guest comfort and requests.
Requirements / Qualifications
- Calm, confident, and able to thrive in a quiet, guest-focused environment.
- Ability to work independently overnight with strong multitasking skills.
- Passion for hospitality and delivering exceptional guest service at all hours.
- Extensive knowledge of the hotel and its services, with the ability to communicate effectively with guests and colleagues.
What’s in it for you
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club and staff appreciation events.
- Monthly and end-of-year awards.
Grow with Us
As a Celtic Collection employee, you will be equipped, trained, and supported to do the best job you can. You will be part of an inclusive, friendly, positive, and constructive environment, encouraged to learn, grow, and develop, and to try new things in your role. Your contributions will be valued, and you will be recognized for your work and ideas.
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Night Guest Services Associate employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Guest Services Associate role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be tech-savvy! Familiarise yourself with the latest hotel technology and systems. Mentioning your comfort with tech during interviews will show you're ready to embrace the tools that help deliver excellent service.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Celtic Collection.
We think you need these skills to ace Night Guest Services Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Night Guest Services Associate role. Highlight your experience in guest services and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Celtic Collection
✨Know Your Hotel Inside Out
Before the interview, make sure you have a solid understanding of the hotel’s services and amenities. Familiarise yourself with the technology used for guest check-ins and any unique offerings that set the hotel apart. This knowledge will help you answer questions confidently and show your passion for hospitality.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you provided exceptional service, especially during challenging situations. Highlight your ability to remain calm and confident while multitasking, as this is crucial for a Night Guest Services Associate role.
✨Emphasise Your Independence
Since the role requires working independently overnight, be ready to discuss how you manage your time and tasks without supervision. Share specific instances where you successfully handled responsibilities on your own, demonstrating your reliability and self-motivation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team dynamics. This shows your genuine interest in the position and helps you gauge if the environment aligns with your values and work style.
