At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience with a positive attitude.
- Company: Join the Celtic Collection, a leader in hospitality with a friendly culture.
- Benefits: Enjoy discounts, career development training, and a supportive wellbeing helpline.
- Other info: Thrive in an inclusive environment with opportunities for growth and recognition.
- Why this job: Be a Hospitality Hero and create memorable experiences for guests every day.
- Qualifications: A passion for guest service and exceptional multitasking skills are essential.
Overview
Responsibilities
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
- A passion for delivering outstanding guest service, creating memorable experiences every time
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
- The ability to thrive in a fast-paced, guest-focused environment
- IMPLEMENTING OUR \'YES, WE CAN\' PHILOSOPHY, YOU WILL -
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Handle individual and group arrivals efficiently using hotel systems
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience
Rewards & Recognition
- BE RECOGNISED AND REWARDED - As one of our \'Hospitality Heroes\' you will receive a host of Company benefits such as -
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
Growth & Culture
- GROW WITH US - As a Celtic Collection employee, you will be able to say -
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
- Join the \'Greatest Story in Hospitality\' by becoming one of our \'Hospitality Heroes\' as a Night Front Office Agent based at our Coldra Court Hotel - just one of the fantastic opportunities we offer from \'Manor to Marina\'.
Night Front Office Agent in Newport employer: The Celtic Collection
The Celtic Collection is an exceptional employer that prioritises employee growth and well-being, offering comprehensive career development training from day one. With a vibrant and inclusive work culture, employees are recognised for their contributions and encouraged to thrive in a supportive environment, all while enjoying fantastic benefits such as discounts on hotel stays and access to a 24/7 wellbeing helpline. Join us at Coldra Court Hotel and be part of a team that values your ideas and fosters memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Agent in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front Office Agent in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
